RingCentral Admin Portal

When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is wh...

should have the call logs show up as well for both inbound and outbound calls for phone numbers assigned or linked to users as Substitute Caller IDs.

Background Info - This is the first system I've set up, and the biggest problem I encountered was the lack of information on the interface. Some sections within menus had a sentence explaining what to do or where you were and others it was bar...

We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up ou...

We would like RingCentral to offer mobile numbers similar to what other competitors offer.

Provide a method of determining available UC extension numbers The UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack. Business Case: W...

The customer would like the fax transmission received from a traditional fax machine. They want to have received quality improves.

On the RingCentral App and Polycom phones, the voicemail pop-up when a phone number has a caller ID shows as "Voicemail from John Doe." On the app, it says the caller ID name itself. There should be an option to allow the admin to show just the ph...

Limited access on the RC app to a specific user

When an international SMS is received it triggers a purchase of calling credit that is not intended by the account. It is tedious to block international numbers one by one and charges already happened.