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RingCentral Admin Portal

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Provide the ability to get history of hardphone online/offline status

Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.
Tracey Lulek 7 days ago in RingCentral Admin Portal 0 New

Allow Admins to Log in as any User

In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for...
Arick Hauschild 14 days ago in RingCentral Admin Portal 0 New

Routing missed calls in Queues, and custom rules

As a technician, I CONSTANTLY run into the complaint from customers that you cannot route missed calls to an IVR in a Call Queue. For example; a customer wants their 7 phones to ring, IF no one picks up, instead of going to voicemail, they want to...
Josh Belegris 15 days ago in RingCentral Admin Portal 0 New

email verification code time frame

looking for a settings or configuration where we can set-up the time frame of the email verification code that was sent over the email to be adjusted.
Hiromithu Ishigaki 8 days ago in RingCentral Admin Portal 1 New

IVR for order status, sending texts and more interactive experiences.

I just called Ring Central today and the IVR was completely different than what it use to be. It now has more features for announcements while on hold. It gives the caller an estimated hold time. It also sends text messages to the caller's phone n...
Starkey Roberson 2 days ago in RingCentral Admin Portal 0 New

Saving contact calls in one master account

When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its fo...
William Mervin 29 days ago in RingCentral Admin Portal 0 New

Admin’s of the system need to see if a physical phone is forwarded and to un-forward in the RC portal, and also forward remotely.

There needs to be a way to track down a physical phone that has been forwarded to another extension. We should be able as Admin’s of the system to see if a physical phone is forwarded and to un-forward in the RingCentral portal, or even forward re...
Robin Howard 1 day ago in RingCentral Admin Portal 0 New

Allow Muting Of Calling Recording By Individual

While it is important to allow for muting of call recordings, it is equally important to consider the potential consequences of allowing everyone to mute the recording at any time. This could lead to incomplete or unreliable records of important c...
Tommy Hardin 1 day ago in RingCentral Admin Portal 0 New

Enable Audit Trail to be added to Custom Roles

Audit Trail is a selectable feature in custom user roles, but only becomes available on the Super Admin or Billing Admin Role (per RingCentral documentation). We have custom Site Administrators that would greatly benefit from the Audit Trail featu...
Tom Lampert 2 days ago in RingCentral Admin Portal 0 New

Changing Prompt repeats

I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.
Stephanie Cooper 10 days ago in RingCentral Admin Portal 0 New