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Call Queue Members able to access CQ voicemail

We think it would be beneficial to streamline the way CQ members can listen to voicemail that comes in to the queue. I opened a chat and they said the only way is for the user to have admin privilege's but that would give them more access than we ...
Marc Mascarenhas 8 days ago in RingCentral Admin Portal 0 New

Add more than one Interrupt Prompt for Call Groups

We have many departments that have more than one message they want to play while a caller is on hold. I think having the option to add more than one Interrupt Prompt would be very useful to those departments that have multiple messages they would ...
Amanda Nemeth about 9 hours ago in RingCentral Admin Portal 0 New

Pls improve accuracy of the address verification/correction in emergency address locations

Hi, We are a UK company with stores mostly in industrial parks. The emergency address locations are not always 100% accurate. The system will change the address to what it thinks is correct. Our TAM has advised that there is nothing that can be do...
Fraz Hamid 5 days ago in RingCentral Admin Portal 0 New

Ability to combine Meetings and Calls under one report

At this time, I am manually combining these to specific reports. Since a "meeting" is technically a call, we should have the ability to include it within the Performance Report. I pull reports that show how many outbound/inbound calls my team make...
Kelli Evans 7 days ago in RingCentral Admin Portal 0 New