Application installation/usage by device for NIST/CMMC compliance
Report to show which users have the mobile or desktop application installed/logged in and some identifiying information regarding that device (OS, MAC address, IP, etc.)
Option to Select the Feature/Tab that will Show as Default Screen when Launching the RingCentral Application on Mobile
Whenever I open / launch my RingCentral Application on my Android Phone I can see that the default page/ is the Messages I want to have the ability to change it to the Phone tab
Forward calls from Shared Line to RC app, as is already working for desktop phones
We have an edge case where a Shared Line Group is ideal and a few users that would like to be able to accept calls that are forwarded to a Shared Line Group on their soft phones. This currently only works for desktop phones.
In a call center environment managers are made to be on the floor than behind their desks. If an individual is having a hard time on the phone, it would be ideal to help right then and there rather than running back to the desktop to barge in on a...
Have option to remove oneself from call queue members instantly without using do not disturb status
Whenever I ignore a call on this app, I keep receiving the call for about 3-4 times before it stops. I would like to keep simultaneous ring on all call queue members. I would like to have an option to not receive calls without using do "do not dis...
Add a distinction for personal/work calls via RC App
I work from home and use my cell phone/RC app for the majority of my calls. Aside from seeing my office number, there is not a distinction of personal/work calls. I like seeing the persons number so I can search the account as I am receiving the p...