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RingCentral Mobile App

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Force Log-out due to Inactivity

Dear RingCentral Development Team, I would like to propose a feature request that would enhance the user experience and security of the RingCentral App for both mobile and desktop platforms. Currently, the RingCentral App automatically logs users ...
Homert Tabuyan about 1 month ago in RingCentral Mobile App 0 New

MFA Validation

Our MFA validation code gives us 60 seconds to type in and it is taking 120 seconds for the code to come in to our mailbox, so we aren't able to validate the code in time. Can we change the amount of time the code is good for to 5 minutes instead ...
Andrea Higgins 5 days ago in RingCentral Mobile App 0 New

Provide sound customization for app notifications for new voicemail messages.

It would be very helpful to have an option to assign sound notification for new voicemail messages in the application so that the customer can be alerted.
Aya Vince Cruz 7 days ago in RingCentral Mobile App 0 New

Automatic Select of Caller ID based on Area Code

wanted to have feature that will allow users to dial out to clients using different area codes depending on the number that they are dialing out. For instance, if they are calling someone from 916 area code, they wanted to appear as if they are al...
Tester Account 11 days ago in RingCentral Mobile App 0 New

MS Teams Mobile Mode

When a user has MS Teams Mobile Mode enabled, they should have that clearly indicated and guiding them to the MS Teams to get full funcationliaty on the mobile app. As it works right now, users are just shown the dialpad and think there is an issu...
Edwin Melendez 10 days ago in RingCentral Mobile App 0 New

See Cal Queue Call Reporting on RingCentral App

Is there a way for me to see when calls are not answered from our main company line live? Preferably via mobile app. Just to give you an overview, we have our system set-up so that all calls that come in are routed to a call queue which is our ca...
Corporate Office 7 days ago in RingCentral Mobile App 0 New

call queue missed call push notification on mobile devices

The customer is interested in receiving push notifications on their mobile device for missed calls from the call queue. This feature would enhance their accessibility by providing alerts when they're away from their desktop or computer.
Homert Tabuyan about 2 months ago in RingCentral Mobile App 2 New

Unable to release an individual line during a 3-person call.

When I get a call for one party and tried to add a call to the current call, the third party's call goes to voicemail. I am not able to release just the voicemail call. I would have to hit the hangup button which in turn releases both calls. My in...
Cecil George 6 months ago in RingCentral Mobile App 2 Under review

Idle behavior shows users offline even though they are available and logged into RC.

I've noticed that when not using RC but logged in (running in the background idle) it will change the status for users from a green dot to a gray dot (offline). Even though users are available for a call. Fellow coworkers think the user is offline...
Kevin Backhus almost 2 years ago in RingCentral Mobile App 7 Under review

Call Log Sync from RingCentral Mobile App to Salesforce

Use Case: As an Insurance Agent, I want to be able to make calls from the RingCentral Mobile App and have the call logs sync to Salesforce to allow for my manager to generate activity reports. Current functionality does not allow call log activiti...
Helen Lueck about 1 month ago in RingCentral Mobile App 1 New