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Receiving a que call while on a regular call.

We have very expensive marketing calls coming in and our agents know they will not receive a marketing call if they are on the phone. Because ring central takes them out of the call que. So they do not use the ring central phone to make their call...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Revise the Side-by-side option to allow Viewing of two shared screens

Use Case: As a trainer, we have two participants sharing their screens, following training instructions. Trainer wants to watch both participants enter the information simultaneously. Had hoped that the side-by-side option allowed viewing of both ...
Guest about 1 year ago in RingCentral Meetings & Webinar 0 Under review

Activate Extension / Non User extension online without creating an account.

can we have an option to activate a non user extension (message only or play announcement) online without having to enter or create a new account specially when the email used is not listed on the account
Guest 10 months ago in RingCentral Admin Portal 0 Under review

Add Back the Option to Transfer a Call Directly to Voicemail

We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owne...
Guest over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 1 Under review

Ability to toggle "Tips" on/off for new users of the RingCentral App

Toggling 'Tips' on and off from the Resource Center within the application would benefit more advanced computer users that don't require (or want) a tutorial through the application's usage/features.
Aaron Claybourn about 1 year ago in RingCentral Web/Desktop App 2 Under review

Ability to send invites to end users even if their extension is enabled

THIS IS URGENT! It affects RingCentral's long-term ability to sell into larger accounts. In large organizations, the person that negotiates the deal isn't the person that sets up users, and that person isn't the person that assembles, distributes ...
Justin Polburn 7 months ago in RingCentral Web/Desktop App 0 Under review

Change the RingCentral VMWare service to machine wide install

During our testing with the RingCentral app it was determined that the service only installs as the user who installs it. In a floating desktop pool, this is a process which does not work well. Additionally, it requires the end user to install it ...
Guest 7 months ago in RingCentral Web/Desktop App 1 Under review

Add Call Monitoring, whisper, Barge into the Ring Central App

Add call monitoring, whisper, Barge into the unified communication app so that we dont have to use two apps to function.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Option for fax image to be attached to email notification of successful fax.

The pdf of the sent faxes have the information showing fax number time sent, etc. and are good proof of a timely fax. You can get it by downloading it from the app, but it would be nice if you had the option to just have the pdf images attached to...
Guest over 1 year ago in RingCentral Phone 0 Under review

Get email copies of outgoing text messages.

You can already get email notifications for incoming texts, and this is great because it lets you archive that communication the same way you would an email. But unlike standard emails, you only get one side of the conversation, because outgoing t...
Guest 10 months ago in RingCentral Phone 0 Under review