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Courtesy/Information Phone - Single Purpose

We used to have a phone in city hall that you could pick up and it would automatically call the mayor's office. This allowed them to get information. I was told this can not be done in RingCentral currently
Kenneth Martin 12 months ago in RingCentral Phone 0 Under review

Include SMS on export data

Include SMS on export data
Guest 12 months ago in RingCentral Web/Desktop App 1 Under review

Agent status and multiple call queues

We have agents that are in multiple call queues. While on a call in call queue A the agent is still being alerted to new calls distributed by call queue B or call queue C. It would be a good idea to make all call queues aware of an agents status i...
Guest 12 months ago in RingCentral Web/Desktop App 0 Under review

Call Queue Routing to Certain Members by Area Code

I would like for a call queue to automatically route calls to certain queue members by the caller's zip code.
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Call handling - option for mobile app only

With the Outlook app now being the only way to schedule meetings from Outlook, calls now ring to the Outlook app. There is an option to turn off the desktop app, but the outlook app and mobile app are bundled. If we disable Outlook ringing when th...
Guest 12 months ago in RingCentral Mobile App 0 Under review

RingCentral Video - Reactions

Our staff love to use the "reactions" type emojis within a video meeting. This will allow participates to interact within the meeting and not have to talk. This would be a huge benefit to the Video platform. :)
Jessica Esperson 12 months ago in RingCentral Video 2 Planned

Shorten default time for connecting calls between company greeting and user extension.

Shorten default time further for connecting calls between company greeting and user extension.
Jairus Candelaria 12 months ago in RingCentral Web/Desktop App 2 Under review

Allow super admins to change a user's pin without changing their password

The pin and password should not be tied together where the admin can't change the user's pin without also resetting their password. An admin should be able to change the pin as a separate action.
Guest 12 months ago in RingCentral Admin Portal 1 Under review

Toggle Feature/Role Adjustment for Group Manager Permissions

Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.
Guest 12 months ago in RingCentral Admin Portal 0 Under review

Report showing DND status

We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.
Karl Pashalidis 12 months ago in RingCentral Analytics 7 Under review