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Alert Reminders

I would like to see an option added for Tasks and Calendar so you can set a reminder alert when an event or task has been set up.
Candy OConnell 11 months ago in RingCentral Web/Desktop App 0 Under review

Hang up one party on a three way call

Surely there is a way to hang up on a caller during a three way call.....this needs to be an added feature.
Shadybrook OK SC 11 months ago in RingCentral Web/Desktop App 0 Under review

Receptionist HUD View

Can we please have a more streamlined "Receptionist" HUD view that isn't full of the messages on the right and that is controlled by the Admin? Make it easier for a Receptionist/Switch Board person to easily see all user's status and drag and drop...
Kelly Manchester 11 months ago in RingCentral Web/Desktop App 1 Under review

STIR/SHAKEN compliance for Canadian RingCentral customers

It is imperative that RingCentral become compliant with the STIR/SHAKEN protocols in Canada to authenticate and verify caller identification information for IP-based voice calls. The Canadian market regulator, the CRTC, in a decision dated 6 April...
Nathan Medema 11 months ago in RingCentral Phone 1 Under review

Add URI Scheme to rcapp:// to bring up SMS Conversation

There needs to be a URI Scheme that brings up the RC app to a specific SMS conversation. Something like: rcapp://sms?number=<phone number>. RC has implemented various other URI schemes for some functions in RCApp, but not to get to SMS? http...
Frank Busal-1100 11 months ago in RingCentral Web/Desktop App 3 Under review

Forwarded To Numbers as trackable data in analytics and call logs

Right now the only way to see the times a number is forwarded out to an external number from my support queue is to download an excel document of all calls and then try to filter the data manually.
Nathan King 11 months ago in RingCentral Analytics 0 Under review

Adding call ID information to the QM form.

The RC system has the ability to be able to look up interaction information based on the interaction ID for that call, using the contact history report. Currently that feature does not carry over to the QM form. You do have the option to add the I...
Jeff Myers 11 months ago in RingCentral Contact Center 0 Under review

Add more smileys and allow to add custom smileys as in slack

The selection of smileys are way too less in RC chat. Please add more smiley packs.
Saurabh Kumar Jha 11 months ago in RingCentral Web/Desktop App 0 Under review

Customise contact information show on desktop/mobile app

On the desktop app when there is a call incoming, the only contact information we can see is initials. We have no idea who is calling as there are thousands of contacts in my contact list. Please can this be made customisable so that we can see th...
Tom Howarth 11 months ago in RingCentral Web/Desktop App 1 Under review

Copy messages to be able to paste in different charting app.

An a nurse we receive many orders using RC. If we were able to copy text from RC and paste into patients chart it would save time and decrease errors.
Courtney Pagett 11 months ago in RingCentral Meetings & Webinar 0 Under review