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Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me

We want to be able to push a button on the Admin Portal which will generate a transcript of both or all texts as part of a particular conversation; at this point we have to hightlight on our cellphone, copy, create email to outselves and create "t...
Valerie Jacobs 11 months ago in RingCentral Admin Portal 0 Under review

SAS Traces on Call Logs

It would be very useful if Admins have the option to look at the hops during a call (i.e., from the caller's IP to the Server IP to the Callee's IP and back) so we can see where in the call that call quality deteriorates and can determine what's t...
Amanda Nemeth 11 months ago in RingCentral Analytics 0 Under review

Create an option to remove the apps tab in the RingCentral application

Currently the apps tab is tied to the messaging feature. The only way to remove the apps option is to remove messaging from an account. It would be helpful if these were separate so that I can control whether users are allowed to add apps to their...
Lily Eriksen 11 months ago in RingCentral Web/Desktop App 0 Under review

Include changes on the dial-by-name directory in the audit trail.

We are looking for a way to audit who makes changes to excluded parties in the dial-by-name directory.
Jake Fletcher IT 11 months ago in RingCentral Admin Portal 0 Under review

Being able to disconnect other person or line on a Merge/conference call

I would like to suggest to the developer to carry over the feature from the old app for the host of the call to be able to disconnect other people on the other line when we are on a conference or merged call especially when we are 3 people on the ...
Juan Zalazar 11 months ago in RingCentral Web/Desktop App 0 Under review

Call Queue status as a Banner similar to DND

Please add a feature where, like the status banner for DND, we also see a status banner for being off the call queue. Users do not remember to check their queue status after switching it off. While we can prevent people from getting off the queue,...
Jeff Lorenzen 11 months ago in RingCentral Web/Desktop App 1 Under review

AgencyBloc Integration

It would be awesome to have an integration into the popular health & life insurance agent crm system. Another provider already works with them, but they are smaller and not as robust as RC. Ideal would be to log and save call recordings direct...
Jeremy Proctor 11 months ago in RingCentral Integrations 0 Future consideration

Show Company Name not First Name in the call log that have contacts setup

Showing all calls that we put a "contact" info in by "First" name is not appropriate for a business. The way around it I have to put the company name in the "First" name contact box. That is counter productive. This is a business telephone platfor...
R. Glenn Matsen 11 months ago in RingCentral Web/Desktop App 0 Under review

Can we update the calls per day calculation to only include days with >0 calls (days worked)?

Current calculation includes off days which does not help calculate accurate numbers
Guest 11 months ago in RingCentral Analytics 1 Already exists

Flip to Shhh.... or Mimic Manufacture Device Phone Settings

Self explanatory I think... If not then... Have the ability to quite an incoming call by flipping the phone over or pressing one of the volume or power buttons. Similar to the phones setting offered by the mobile devices manufacture.
Austin Tool Room (Jaime Ramos) 11 months ago in Hardware 0 Under review