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need to create a report that shows all SMS activity by line

need to create a report that shows all SMS activity by line
John Lachica 6 months ago in RingCentral Engage Digital 1 Will not implement

Simultaneous Call Queue Overflow to another Simultaneous Call Queue

Within the UC portal, it would be really useful if we can have a Simultaneous Call Queue Overflowing to another Simultaneous Call Queue. Only being able to use Overflow on Rotating Call Queue is very restrictive.
Guest over 1 year ago in RingCentral Contact Center 3 Will not implement

Missing call log data

Gabe Gavito wants to have option to retrieve call logs that is more than 12 months on the online account.
Guest over 1 year ago in RingCentral Phone 1 Will not implement

Scheduling for Call Queue Members

We'd like to schedule users to be added/removed from a Call Queue at specific times. For example, I'd like to schedule "John" to be added to a specific call queue at 9:30am tomorrow, and then removed from that queue at 1pm. Taking it one step furt...
Fady Kardoush over 1 year ago in RingCentral Admin Portal 1 Will not implement

Integration with JobNimbus

I would like to recommend that you develop an intergration with JobNimbus.
Guest 12 months ago in RingCentral Integrations 2 Will not implement

Contact History report Start Time is an unknown Timezone

Start Time: 3/29/2022 17:54 Why can't all time columns show the timezone or be the same across all platforms. Seriously this is a joke. It is UTC is it MT is it ET.....
Will Snyder 3 months ago in RingCentral Contact Center 1 Will not implement

In PC Classification 16 ERROR is not a variable in retries (Skill Configuration)

If you can't tell me why CLASS 16 is happening I sure ought to be able to retry the error multiple times. There are probably other classifications not in Retry config so why not get them all in there with this submission.
Will Snyder 3 months ago in RingCentral Contact Center 0 Will not implement

Give me the Classic most days!

Guess I'm a RC Classic kind of guy. New RC app does not Beep when I get a new chat msg. I'm chatting all day with my students and will sometimes miss the red dot (new chat notification icon) on my screen in New RC app. Hate to stare at my screen a...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Will not implement

Allow for wildcards in app redirect URIs

When testing our app, sometimes we'll use a redirect URI that appends a canary branch. For example, if we have the redirect URI https://ourservice we may have a test branch URI of https://ourservice/branch/bugfix-1 or https://ourservice/branch/bug...
Guest about 1 year ago in Developer Platform and APIs 3 Will not implement

Color fax transmissions

Faxes are always transmitted in black and white regardless of if you send an attachment or not. My business needs color transmissions for insurance processing.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Will not implement