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Search Text in Adaptive Cards

We have notifications go into RingCentral from incoming webhooks in form of adaptive cards. They contain text that can be selected and even copied but cannot be searched within the RingCentral app. Would it be possible to update the search functio...
Adrian Feliciano 4 days ago in RingCentral Mobile App 0 New

Automated IVR - Call handling

Hello everyone, I am extremely excited out your auto IVR that handles your public calls initially. I would be interested in having that service for our business as it is interactive with clients. Let me know if you plan to roll it out to your Ring...
Carolina Rizzo 4 days ago in RingCentral Admin Portal 0 New

Custom voice message for ringcentral phones when offline

Just got off the phone with tech support and there is no option for a custom message when the ringcentral phones are unreachable (example internet down, phone not working correctly etc) You hear the generic message "I'm sorry no one is available t...
John Besedic 6 days ago in RingCentral Phone 0 New

DND Timer for Lunch

Would be nice to have a way to set DND at a user level in the Ring Central app. For insance going to lunch, set DND for 1 hr, this way it automaically accepts Q calls after the hour break and you dont "forget" to turn it back off.
Joe Aprile 10 days ago in RingCentral Web/Desktop App 0 New

Add ability to create Requeue Shortcuts in centralized place and assign as needed

At present, Requeue Shortcuts have to be added individually on each queue, even if they are needed on multiple queues. This causes the administrator to quite often have to rebuild the same requeue shortcut multiple times across many queues. Please...
Selena Lewis 20 days ago in RingCentral Engage Voice 0 New

Option to Turn Off History log in Max Agent/Salesforce NICE CXone Plug-in

Using the HISTORY log to transfer calls is not something that our company would like to offer as an option to our users, or at the very least, we would like to have the ability to toggle it off. At no point do we want to give our users the ability...
John Landi 17 days ago in RingCentral Contact Center 0 New

Disposition Export/Import - Manager

Please provide the ability to export dispositions natively from the EV Admin portal, and then to be able to modify that file and to also import that format to modify/add new dispositions. Alternatively, see if there's a way to provide a centralize...
Daniel Vega 13 days ago in RingCentral Engage Voice 0 New

Sync company directory with Desk Phones

Enable a way of controllyng deskphones from the admin portal, i contcated suport and there is not even a way to sync the compnay directory with our desk phone Poly Edge E550
Patricio Barreiro 5 days ago in RingCentral Admin Portal 0 New

On-hold Indicator to Remind User a Caller is on Hold in Softphone App

We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amou...
Denise Castor 6 days ago in RingCentral Admin Portal 0 New

Allow Presence line call routing or forwarding back to originating extension

An administrative assistant who has a presence line on their handset, answers the presence line extension and determines that the caller should leave a message to the originating extension. There isn't a way at this moment for the call to be route...
Carlos Couto 14 days ago in RingCentral Phone 0 New