Skip to Main Content

All ideas

Showing 394

Desktop App: Deauthorize Softphone on Exit (logout)

Many people have a desktop at work and use a laptop while traveling or working from home, myself included. If the softphone would deauthorize when exited I could use the softphone on my desktop at work and my laptop on the road or at home without ...
almost 2 years ago in RingCentral Phone 2 Future consideration

Add ability to Forward Voicemail from Desktop App and Plugins.

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ev...
almost 2 years ago in RingCentral Web/Desktop App / RingCentral Phone 15 Future consideration

Add a text message queue similar to the call queue

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As ...
Mikel Berger about 1 year ago in RingCentral Phone 4 Future consideration

Call queue groups should also be visible on the HUD

Call queue groups should also be visable on the hud, not just on contacts ON Service Web it is stated that ' call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD
Michael De Leon 5 months ago in RingCentral Web/Desktop App 2 Future consideration

RingCentral Meeting Invite Template Customization or Improvement (Outlook Meeting Plug-in)

Problem Statements The default RingCentral meeting invite template for schedule a RingCentral Meeting from outlook is not usable at all. It overwrites the meeting subject line -- annoying to say the least; It provides a very long list of iPhone sp...
almost 2 years ago in RingCentral Meetings & Webinar 6 Future consideration

Fax: Confirmation to attach the pages faxed

We really need the fax confirmations to come through with the pages that we faxed attached. It is very hard to verify that certain documents were faxed if the confirmation just shows "sent" and the number of pages. We need to be able to verify tha...
almost 2 years ago in RingCentral Phone 0 Future consideration

Conference Calling: Disable/Change hold music on conference calls.

Disable Hold Music on Conference Calls... Currently there is no way to turn off the hold music on Conference calls and we need one.
almost 2 years ago in RingCentral Phone 3 Future consideration

WFM Pro - Improve Request Approval Process

We have encountered issues where we have had to make a change to an agents schedule, not realizing that they may have a pending request and unknowingly to us it will then discard that request and we may never see it.
John Bruns 21 days ago in RingCentral Contact Center 0 Future consideration

WFM Pro - Meeting Scheduler - Recurring Meetings

It would be a huge time saver we would be able to creating recurring meetings from the meeting scheduler and then be able to edit a single occurrence or all occurrences in that series similar to Outlook meetings.
John Bruns 25 days ago in RingCentral Contact Center 0 Future consideration

Notifications: Task assigned/reassigned to me

Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- s...
Guest 12 months ago in RingCentral Web/Desktop App 0 Future consideration