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Change from top-posting to bottom-posting in conversation streams

The latest version of RC does no longer allows conversation streams to be viewed in ascending or descending order. This feature needs to be added back in with the next app update.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Turn off call-cancelling keystrokes

A user was typing a message and a phone call/meeting appeared. One of the keystrokes, not sure which one, instantly declined the call and ended it. The user did not have enough time to verify the incoming call. It would be great to not miss callin...
Earnest Lynch about 1 year ago in RingCentral Web/Desktop App 0 Under review

prevent users from switching to DND

We would like to prevent call queue members from switching status to do not accept calls or DND
Rodolfo Sasabo about 1 year ago in RingCentral Admin Portal 0 Under review

Print Task List

Have the to do list printed
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Transfer to user's voicemail without ringing user from contact center

Our organization fields a number of calls that should be sent directly to a user's voicemail. Currently, our contact center agent has to either blind transfer the call to the user, or call them...confirm it's an unwanted call....then ask the user ...
Guest about 1 year ago in RingCentral Contact Center 0 Future consideration

I want to work our analog fax machine without using OBI or ATA

This is a request raise by our customer and asking to work their analog fax machine without using OBI or ATA
Guest about 1 year ago in RingCentral Phone 1 Under review

Remove completed tasks from queue, not delete.

When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow an...
Joe C about 1 year ago in RingCentral Web/Desktop App 4 Future consideration

drag and drop attachments to new ring central app

it is easier to attach files to faxes this way
Guest about 1 year ago in RingCentral Admin Portal 2 Under review

Enable display of scheduled meetings in desktop app

Current situation Currently when in the separate external 'Meetings' and app we schedule a meeting for a future time that meeting shows under the 'Meetings' tab at the bottom of the screen. Clicking on a meeting shows the full details and informat...
Alastair Fraser-Mitchell about 1 year ago in RingCentral Web/Desktop App 3 Under review

Option to switch from Caller Name to Caller ID for Parked calls in the latest version of RingCentral Phone Apps

Customer business process requires the Caller ID or the number of the parked calls in the HUD of the RingCentral Phone Apps.Older version shows the Caller ID in the parked calls but the latest version now shows Caller Name.
Lutgardo Bayan about 1 year ago in RingCentral Phone 0 Under review