All ideas

We have a need to keep extensions but bulk replace the owners/users each semester in our RC Office call queues.

Requesting feature to sync MS teams Call logs to RC call logs , so that whatever settings has beens set to MS teams will also tell the Call logs from RC call logs, for example user from MS teams placed status to dnd and all calls should be routed ...

Currently, robocall blocking must be enabled one at a time for user extensions. It would be easier if this setting (and trusted numbers) could be applied through a user template to many users.

As an admin it would be amazing to be able to listen in on agent's calls. Similar to fresahcaller and contivio!

It would be helpful to be able to search for phone numbers coming in to verify that a call was received or not.

Often, calls which don't leave a voicemail message result in 1-3 minutes of an empty, "dead air" message. This uses up incoming toll-free minutes for no benefit. RC should detect there is no message being left and drop the call after 15-20 seconds.

The Ring Central Classic App had drag and drop functionality for outgoing faxes. This has been lost with the transition to the new app and should be built into it.

This would be helpful in troubleshooting user issues and track appropriate usage. The logs should include any transmission details or error messages that could help identify the cause of failures as well as page counts.

If your employer has a list of contacts they use for a job and you want to have access to those same contacts Gmail allows you to "share" them between accounts so that any instant updates to the contact list will be shared between all that have ac...

In the RingCentral App, it would be really beneficial to have the ability to turn off calendar notifications so that entries which exist in the original calendar (Outlook, Gmail) don't send a duplicate notification in Ring Central. At this point, ...