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Screen Share with Audio

We would love to screen share with audio on the windows desktop app. I dislike having to long into on the browser to use this feature since our whole team uses the windows desktop app
Fatmir Xhilaj about 2 months ago in RingCentral Web/Desktop App 2 Already exists

Deactivate fax

Have an option to deactivate fax for users account
John Lachica 5 months ago in RingCentral Admin Portal 4 Already exists

RingCentral and InContact do not share data - IVR with Extension failure

We set-up our IVR with the ability to have callers auto route to an EXT in RING App. If the caller miss-types the EXT the connection fails and hangs up on the caller
Will Snyder 4 months ago in RingCentral Contact Center 3 Already exists

Ring Central Support by Phone - Improve Menus

The menuing system for support phone calls is far less than optimal. I have noted that it takes on average, 5 minutes to get past the menus to be queued to talk with someone. I always get an immediate answer when it does queue, so there is no comp...
Mark Santos about 2 months ago in RingCentral Contact Center 2 Already exists

Launch Supervisor - view only team - not entire company

Is there a way to limit a supervisor to only see their team’s when they Launch Supervisor? Currently supervisors see everyone on Claims and Operations and it would help them if they didn’t have all the employees in the list that they weren’t res...
Guest about 1 year ago in RingCentral Contact Center 3 Already exists

how to restore deleted texts on ringcentral

i accidently deleted all the text messages
Main Number 4 months ago in RingCentral Mobile App 1 Already exists

Update CNAM

Our caller ID is coming up as American Airlines. This is very misleading to our customers. After speaking with a tech support agent, he said that a CNAM database needs to be updated. There has to be a way for this not to happen so the correct name...
Guest 8 months ago in RingCentral Phone 1 Already exists

Add FireFox support for RC Video

Currently, if you do not have the RC App installed on your machine, and try to open up a RC Video meeting link in firefox, it tells you to use either Chrome or Edge to start the meeting. Many people use Firefox, can we have the new RC Video App me...
Guest about 1 year ago in RingCentral Video 1 Already exists

Group SMS for 50 or more recipients.

SMS text messaging is a huge part of our business. Having more than 10 for group sms will save time and convenience. the old RC app with 50 recipient is more ideal. hoping we can get the old feature to this new RC app.
Guest over 1 year ago in RingCentral Web/Desktop App 5 Already exists

Data Retention

Increase days for data retention
Guest over 1 year ago in RingCentral Web/Desktop App 3 Already exists