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Change Main Site Name in Admin Portal

We have multiple sites. We can change all of our site names except for our headquarters (which the account is tied to). Like to be able to change 'Main Site' name to our City location.
Guest over 1 year ago in RingCentral Web/Desktop App 2 Future consideration

Fax transmission results to show the direct number instead of main number only + extension number

Currently, fax transmission results only show the main number and extension number. We would like to be able to see the direct number so that will be able to identify which direct number that fax transmission result is for.
Guest over 1 year ago in Developer Platform and APIs 0 Future consideration

Enable SMS for UK numbers

Hi, It would be best if we can allow SMS to be enabled for UK numbers. This will help users to utilize their UK numbers in communicating to clients thru text messaging.
Guest over 1 year ago in RingCentral Web/Desktop App 4 Future consideration

Hot Desk Phone: Selecting a number to assign to the phone.

When assigning a phone number to a Hot Desk phone, it auto assigns an available number. It would be nice to be able to select the area code instead of being assigned a random number in a different State.
Kyle Hogentogler over 1 year ago in RingCentral Phone 1 Future consideration

Add a notes/description field to each user extension visable to only admins

I would like to have a notes/description field added to each user extension in service web that will allow any admin to make notes on the user. This should be visible to only user admins. For example, notes on why settings have been configured a c...
Nick Rowland Corp over 1 year ago in RingCentral Phone 0 Future consideration

Send an after hours text automation

It's like a voicemail for after hours setting but in text.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Add Job Title to User List Columns and to Filter

It would be nice to have the Job Title field added to the list of fields able to be added as a column in the User List in service web. Also add the Job Title field to the filter so I can filter by all users with the same job title.
Nick Rowland Corp over 1 year ago in RingCentral Phone 0 Future consideration

Allow Limited Extensions to be added to Call Queues

We have a call queue so all phones ring on incoming calls and having the calls come in to our limited extension (in a separate room) would allow me to answer the phone without having to run to my desk to get it.
Guest over 1 year ago in RingCentral Phone 2 Will not implement

Set Numbers that can Override Do Not Disturb

Add the ability to configure specific numbers that would override the Do Not Disturb setting. Use case is for someone who is on call after hours for emergencies, who may want to set RingCentral to Do Not Disturb for general calls and messages but ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Eliminate the 60 line limit on texts from Desktop App

There should not be a limit of 60 text message lines on the desktop when the phone app is not limited. They should match for seamless transition at any time. This is a very annoying but simple problem to fix.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration