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Keep Site Filter When Editing User Phones

Option to keep the Sites filter in place when editing multiple phones. Every time I need to change multiple phones and select a Site filter, when I'm finished and click the "Back" button, it brings me back to the list of user phones but clears the...
Nick Rowland Corp over 1 year ago in RingCentral Phone 0 Future consideration

Improve the Presence Extension Selection Screen

Currently when trying to configure presence on a phone, you have to click on each button, search for the extension and then assign it. This is a time consuming task if you have multiple extensions to add. I would like to be able to add multiple ex...
Nick Rowland Corp over 1 year ago in RingCentral Phone 0 Under review

get a chime/sound when a fax comes in to my number

When fax comes in, I would like to get a chime/sound when a fax comes in to my number.
Guest over 1 year ago in RingCentral Phone 1 Already exists

Abandonment Threshold

I don't want to count queue abandons at <30 seconds. They are hang ups and aren't valid in our performance data. Ring Central does not have the ability to set an abandonment threshold. I know that RC is not an ACD, but this should be a standard...
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Operator Extension

Adding option to change Operator extension in RingCentral App
Jessa Remo over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Add numbers from tables/excel to mass text,

I have phone numbers in tables/excel and I need to send text messages easely, not copy pasting each other to your app also if we can send it to more that 100 recipients.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Show phone text history list

A list of senders in the detail area when you click text button in the left column (like you have for voicemail and fax already) was in the RC Phone app, miss it in the upgrade.
David Belokonny over 1 year ago in RingCentral Web/Desktop App 0 Already exists

Filter phone items

Unread, Urgent and other default and custom flags would be helpful as filters in the history list. Buttons in the left panel within each section (like All voicemail exists now) and selectable in the Filter search box.
David Belokonny over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Export an excel file of all users/extensions along with all of their configuration settings.

It would be helpful to be able to export an excel of all users/extensions along with all of their configuration settings. IE a detailed report with all the configured user settings (For auditing) such as who has personalized voicemail greeting set...
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Option for organization to limit status options

Executive wants to hide 'Invisible' status as a choice, limiting to either available or do not disturb.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration