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Customer Community Feature Requests

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Report for Parked calls

I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.
Guest about 1 year ago in RingCentral Phone 0 Under review

Pull Reports per 800 numbers assigned to a single queue

We have created a queue, that has 14 - 16 800#'s tied to. ( A rule was created, directing these numbers to a queue) We would like to pull reports per phone number, then per member, then pull how many calls this member answered from the particular ...
Hajri Tonuzi about 1 year ago in RingCentral Analytics 0 Under review

Increase permitted email accounts to send fax to 50 accounts for fax via email.

To have more email accounts permitted to send fax via email.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Generic Key Presses

My company would like an option to change the "#" key to where it reads out a personalized directory. Right now, the "#" and "*" key only have 3 generic menu options.
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

The call recording should get start as soon as the call hits the Ringcentral portal, say company site.

.In this way, we would be able to analyse the caller's experience in missed calls more relatively and will help solving the issues related to minimize the missed calls.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Call Log differentiate between READ and UNREAD calls

When there are a lot of phone calls, and for quality and training purposes you are monitoring the calls, and it is very hard to keep track of which phone call you already monitor, and where you up to. SOLUTION will be to differentiate between read...
Israel Lundner about 1 year ago in RingCentral Admin Portal 1 Under review

samsara trucking dispatching gps

we have a tow company and use samsara to keep track as to where are drivers are located and gives us updates about the trucks performance
Guest about 1 year ago in RingCentral Integrations 0 Will not implement

British Columbia Conference Call Numbers

There are no BC dial in numbers to send to clients.
Guest about 1 year ago in RingCentral Meetings & Webinar 3 Already exists

Call Queue ring status/ availability customization

Allow users to quickly turn on or off their call queue ring status so they will not be disturbed during meetings/ breaks rather than completely removing themselves from the queue. A quick on and off feature in the RC App or the Phone application o...
Guest about 1 year ago in RingCentral Web/Desktop App 3 Already exists

Break from rings between calls in call queue

To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing ...
Guest about 1 year ago in RingCentral Phone 0 Under review