All ideas

This would intergrate our calling to go into ticket and also use to update text and call history

to have the option of changing the caller ID. So, I can select which users have the option to change their caller ID from the dialer

With our old phone system we would frequently include "press 0 to speak with someone if you have an urgent issue" in our voicemail greeting. This way if they were calling their primary contact and weren't able to speak with them they could easily ...

Most of the time, managers want to have meetings with their teams. They also want to be able to schedule these meetings in advance. Almost ALL other meeting apps have this feature, it's nothing new.

WE would like the option to have a more time limit to when someone is placed on hold. We are a travel agency that will have multiple things to do. If we call an airline and they put us on hold for 2-3 hours (yes, this happened in Covid) we want th...

Allow for in CRM soft phone, click to dial, sms or video call. https://bityl.co/692q

Some of phishing emails are not detected. For security reasons, it would be necessary to be able to block the attachment, to avoid a download by an agent if the email has been identiifed afterwards as phising.

We are totally frustrated that any new contacts added to through the RC app do not sync with the main repository of contacts in the admin portal or with the soft phones. Even worse, we cannot export from the app so that we can manually update our ...

Hi, There should be some sort of auto generated reference number on sent fax from which it can be tracked. When sent multiple faxes to some client and we need to point to one specific in it, there is no easy way.

We want an option that if a user extension is not available or if it is not during after hours, we can route calls to a paging extension instead.