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Add Vacation option

Adding a vacation option will automatically disable the phone from receiving calls. this will help with people who have a ring central app and will take the work out from having to disable or dnd the line.
Guest over 1 year ago in RingCentral Phone 1 Already exists

Call popup suggestion in Glip

When messaging in glip, if both parties have messaged each other a lot within a given timeframe, then glip pops up a suggestion to have a call immediately instead. If both parties are happy to do so, it immediately connects a call. Hopefully incre...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Fix RingCentral Video camera sending video for Pixel phones when using the RingCentral app

For RingCentral Video calls using the RingCentral app on a Google Pixel phone, the Camera video sent by Pixel phone is scrambled when seen by other participants. Receiving camera video or screen share video on Pixel phones is fine, but when sendin...
Guest over 1 year ago in RingCentral Video 3 Already exists

Bring back gallery view for Files in RC Desktop App

The old version of RC Desktop/Glip used to show thumbnail gallery view when you viewed files. This make it extremely easy to find what you were looking for. With the latest version, you can only view as a list of filenmaes. Not useful if you're se...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Upload Pre-Edited Webinar to Platform

This webinar platform is basically useless as a lead generation tool currently. Poor registration options and tracking capabilities along with poor webinar capabilities for on demand webinars with no option to upload a webinar to the platform to p...
James Dombro over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Analytics for Standard users

It seems I have to give admin rights to the portal in order to allow a manager to use Analytics. This is not the best practice especially if the manager loves to make changes that he/she don't care what the consequence is.
Guest over 1 year ago in RingCentral Analytics 1 Under review

Call Queue Settings

Call Queue setting should be done by the user - not by call q - if you have multiple call q this is very time consuming - you should be able to select call q by user.
Linda Cote over 1 year ago in RingCentral Admin Portal 0 Under review

SLA - How to we set new threshold

How are the SLA calculated - can we set our preferences.
Linda Cote over 1 year ago in RingCentral Analytics 1 Already exists

Split Screen in Glip

When in a meeting via RCVideo/Glip, having the ability to see messages or engage in a glip message on same screen vs minimizing your meeting, in order to respond to a glip message, or create a task, or multi task. If we could have a split screen o...
Ramon Santa Perez over 1 year ago in RingCentral Video 0 Under review

QM - Evaluation Details Report – Average Score Column

Please see the attachment. Column J shouldn’t state ‘Average Score’. Please change to ‘Score’. The numbers listed are individual scores for the agents. They are not averages.
Jennifer Lewis over 1 year ago in RingCentral Contact Center 0 Under review