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Customer Community Feature Requests

Showing 396

Dial by last name- 2 letters

We have a manager who only has two initials in his last name. The phone system will not recognize it as a last name because it is only two initials.
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Record separate files for each live feed in RC Meetings

I use the RC Meeting recordings for Youtube videos and other media. I'd like the option to separate out each participants video feed into it's own video file. A second or other option would be to be able to override the Active Speaker recording fe...
Jordan Brewer over 1 year ago in RingCentral Meetings & Webinar 0 Future consideration

Save closed captioning on the recorded meetings.

I would like to use captioning on my meeting, record that meeting, and have the live captioning appear in my recording. I would like to capture the closed captioning on the recording not just visible during the meeting session
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Future consideration

adjust length of time before an extension-to-extension call times out while dialing

We use 3-digit office extension numbers. if you pause for a few seconds while direct-dialing another extension the call will time out. I want to be able to adjust the length of time to complete a 3-digit extension dial to 5, 10 and 15 seconds.
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Add Custom Roles to Standard Subscription Tier

Custom roles and permissions are currently available only for RingCentral Office Premium and Ultimate subscribers. That should be a standard feature and should be available to Standard subscribers. Not having access to custom roles limits our abil...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Join Meetings from Taskbar

Similar to the windows search bar - allow the user to place a join meeting bar in the task bar. I join 5-6 meetings a day, often from Outlook invites. Instead of copying/clicking the link and opening a browser, or locating the RC meetings app whic...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Future consideration

Notify when contact comes online

Add a system notification (that users have the option to disable) to announce that a contact is Online.
Kyle Heney over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Conference/3-way calling Automatic recording

Hi there, We just made an internal investigation and not all of the conference call are being recorded. Why is that so? Your Facebook Support said that it isn't possible but we were able to record conference calls that we use for training. But, wh...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Add 2 minutes option to after queue call work time.

Currently, the options to set the after queue call work time for a specific queue, under "Wait Settings"/"After last call is ended, agent will be available for the next call within" does not include 2 minutes. See attached screenshot. This is to r...
Guillermo Fuentes over 1 year ago in RingCentral Phone 0 Future consideration

Allow for both selected and fillable fields for status to be visable in the Bridge OC

Currently there is a field in Ring Central that allows for users to set their status to in a meeting or Out of office, as well as a fillable field where you can write notes alerting internal users of important details. These fields are unavailable...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration