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Remove the ability for callers to select any extension when calling in.

No description provided
Guest almost 2 years ago in RingCentral Contact Center 0 Future consideration

Auto-text message Hotkey when a cell phone is highlighted.

I want to be able to highlight a phone number and press a hotkey to open text messages with the number already in there like how auto-dialer works when pressing F6 on a highlighted phone number. Pressing Shift-F8 currently opens a blank text messa...
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Save renamed participant name for future use

Hi , After logging into RingCentral Meetings Desktop app over SSO, it always pulls the name according to my AD Account which is expected. When I create a meeting room, I am able to rename myself as a participant. However, this change will not pers...
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

I would like to add different participation codes within team for audio conferences.

We would like to have this feature for security/privacy purposes within our organization. The ability to create multiple audio conference bridges with different participation codes and assign them to different teams.
John Elias almost 2 years ago in RingCentral Phone 4 Future consideration

Allow users to record snippets of calls

Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.
Guest almost 2 years ago in RingCentral Phone 2 Future consideration

Prevent numbers from being displayed as CID when outbound dial

Let us block numbers from being allowed to display as CID when outbound dial. If a number is assigned to the q that has an internal inbound # on it, the user has the ability to see the number and use it as outbound CID. We dont want all numbers to...
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

3-way call enhancements (show and remove participants)

3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Prevent agents from disabling which q they are in or turning off q calls.

No description provided
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Being able to hear the phone ringing via CyberData Paging Amplifier and speaker system.

I implemented a system for a customer that would like to be able to hear his phones ring over a CyberData Paging Amplifier and speaker system. Currently, this is not a feature of the RingCentral system.
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Speed Dial: Company wide directory for Speed Dial

Our company has several dozen contacts that everyone in the office uses.We don't want to have to WASTE TIME programing each phone with the names and numbers.We want to create a Single, Company Wide, Shared, Directory of Speed Dial numbers and name...
almost 2 years ago in RingCentral Phone 20 Future consideration