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Reassign Task to a Different Team or Group

I would like the ability to create a task and then either copy or reassign to a different team/conversation.
Holliday . 10 months ago in RingCentral Web/Desktop App 0 Implemented

Allow Box and other file storage upload options for new RC app

When adding files to chat or Teams we only have options for Local Computer. In the administration settings -> Manage file sharing please add Box and other cloud file storage options for us to enable. This is for the new RC app, not the classic ...
Guest over 1 year ago in RingCentral Web/Desktop App 3 Implemented

Allow users the ability to be available/unavailable in multiple call queues.

My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity...
Guest over 1 year ago in RingCentral Phone 4 Implemented

Glip/RCV need Breakout Rooms

Since this is a meeting room too we need to be able to use breakout rooms to make them more intimate.
Erica Owens over 1 year ago in RingCentral Video 5 Implemented

Single Sign-On for Support Site

Signing onto the site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in a...
Kent Haines about 1 year ago in RingCentral Web/Desktop App 2 Implemented

Dark Mode

Dark mode would enable more user friendly interface
Guest almost 2 years ago in RingCentral Web/Desktop App 4 Implemented

Ability to download csv from License & Inventory Tab

Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.
Ty Stephens over 1 year ago in RingCentral Admin Portal 1 Implemented

Daily time frame call analytics

I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would...
Kyle Bohman 5 months ago in RingCentral Analytics 1 Implemented

Korean text translation in RC mobile application

Dear Support Team, If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below? - Current Korean text : "최근 연락처" - To-Be Korean text : "최근 통화" Thank you very much, -Ke...
Jae Won (Kevin ) Jeong 3 months ago in RingCentral Mobile App 4 Implemented

More Personalized Experience + Keyboard Shortcuts in the RingCentral App

You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.
Guest 12 months ago in RingCentral Web/Desktop App 4 Implemented