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Paging from and to the RingCentral Desktop App

Currently, RingCentral only allows paging from a supported physical phone or a RingCentral Mobile app. Many users I have worked with have expressed frustration with this since many companies working with RingCentral are migrating from users using ...
Safari Admin 6 months ago in RingCentral Web/Desktop App 3 Already exists

Need ability to turn off texting capability for users.

We recently cancelled ZipWhip texting because we wanted our locations to become more customer focused and talking to caregivers/families over the phone.
James Shaw 6 months ago in RingCentral Web/Desktop App 1 Already exists

"If you know your party's extension, you may dial it at anytime" option in Multi Level IVR

This is a very common feature with most IVRs and is a widely used option for companies of all sizes. Obviously, this could be difficult since 0-9 prompts are assigned, and all extensions would start with one of those numbers. Basically, there coul...
Alex Reed 6 months ago in RingCentral Phone 2 Already exists

The capability to move a call queue member from Unavailable to Available.

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.
James Shaw 6 months ago in RingCentral Admin Portal 1 Already exists

RingCentral Internal Contact Org Chart

An easy-to-use way to navigate through your company's different departments and connect with people. This is especially important when working remote and you need help from a different department and you aren't exactly sure who is around to help. ...
Rob Glascott 6 months ago in RingCentral Contact Center 2 Already exists

Integrate with Contactually CRM

Please integrate with Contactually CRM. It's the CRM all Compass agents use. Right now the click to call from the CRM opens DialPad and the click to text opens iMessages. This would be SO MUCH BETTER.
Kate Hamlin 6 months ago in RingCentral Integrations 1 Already exists

remove the press 1 to answer

Remove the press 1 to answer a call thing. Every time we try to disable it it screws up the phone system
Guest 7 months ago in RingCentral Mobile App 1 Already exists

Block spam faxes

i get faxes weekly that are spam and need them to stop. I don’t need to be able to receive faxes.
Guest 7 months ago in RingCentral Phone 1 Already exists

Turn On/Off the Message and Video Capabilities of the RC App

Capabilities to turn off the message and video since some only need the phone capabilities to use the service and not the added features
Guest 7 months ago in RingCentral Web/Desktop App 1 Already exists

Robo Dialer for live transfers

you put out a message and if interested that can be a live lead. how amazing would that be?
Isra Kudratov 7 months ago in RingCentral Engage Voice 1 Already exists