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Group SMS for 50 or more recipients.

SMS text messaging is a huge part of our business. Having more than 10 for group sms will save time and convenience. the old RC app with 50 recipient is more ideal. hoping we can get the old feature to this new RC app.
Guest over 2 years ago in RingCentral Web/Desktop App 5 Already exists

Reinstate "Mute" for teams

Occasionally there's a need to temporarily mute a team. In RC Classic, this is easy to do. In New RC, this is more difficult. Suggest reinstating the Mute All Notifications in the team menu
Louise Baker x1003 about 2 years ago in RingCentral Web/Desktop App 5 Already exists

Launch Supervisor - view only team - not entire company

Is there a way to limit a supervisor to only see their team’s when they Launch Supervisor? Currently supervisors see everyone on Claims and Operations and it would help them if they didn’t have all the employees in the list that they weren’t res...
Guest about 2 years ago in RingCentral Contact Center 3 Already exists

Make a report that shows where users are logged into RingCentral

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.
Dominik Chandler 12 months ago in RingCentral Analytics 1 Already exists

Wealthbox integration

Suggesting adding integration with the WealthBox app.
Sean Bailey 6 months ago in Developer Platform and APIs 1 Already exists

Receiving of SMS texts in a group chats

Please add feature of SMS group chatting. Currently its possible only to send SMS to a group of people, but when someone from this chat is respond - we receive it as a direct message.
Serhii (Sysadmin) S114 10 months ago in RingCentral Web/Desktop App 1 Already exists

real time calls

We need to see calls hitting the system, (Active Calls) , as well all the call activity in real time. on ACO
Nicole Scott 10 months ago in RingCentral Phone 1 Already exists

Add Report for Group Managers to see Missing Calls

Add Report for Group Managers to see Missing Calls
Guest over 1 year ago in RingCentral Analytics 1 Already exists

create and export report showing calls per hour by date

It would be nice to have the ability to create a report (and export to excel) showing the number of calls received by hour per date, example below. This can easily be used to gauge how busy our team is by hour with calls. 6:00 7:00 8:00 9:00 10:00...
Guest about 2 years ago in RingCentral Analytics 1 Already exists

RingCentral Internal Contact Org Chart

An easy-to-use way to navigate through your company's different departments and connect with people. This is especially important when working remote and you need help from a different department and you aren't exactly sure who is around to help. ...
Rob Glascott over 1 year ago in RingCentral Contact Center 2 Already exists