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Create a report to see the total call volume broken down by each hour of the day

Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs
Guest 9 months ago in RingCentral Analytics 2 Implemented

Add "Do Not accept call queue calls" to new RC app

If users simply turn on DND, they can't even take internal calls. We need this option in the new app!!
Guest about 1 year ago in RingCentral Web/Desktop App 2 Implemented

Performance Reports Line Graph

It would be better to include the line graph from the performance reports when downloading/exporting the report via pdf file
Guest over 1 year ago in RingCentral Analytics 1 Implemented

RingCentral App - Task Subjects

Tasks are a great tool for organization and communication within the unified RingCentral App. The RingCentral Classic app has the ability to add a subject line to new tasks while the new RingCentral App does not have this ability.
Guest over 1 year ago in RingCentral Web/Desktop App 3 Implemented

Daily time frame call analytics

I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would...
Kyle Bohman 5 months ago in RingCentral Analytics 1 Implemented

Enables apps in development to be installable via the Developer sandbox

Problem Statement If you are a developer building an Add-in for RingCentral App, there is no way to discover, and test the installation process for your add-in inside of our "Developer Sandbox" accessed through the following URL: https://app.devte...
Byrne Reese 7 months ago in Developer Platform and APIs 0 Implemented

Add Call Phases to download report

Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user
Marques Hereford 9 months ago in RingCentral Analytics 2 Implemented

I need to have real time performance reports

I need to have real time performance reports like the one available with live reports
Guest 9 months ago in RingCentral Analytics 1 Implemented

Salesforce Adapter needs integrated softphone option

Salesforce Adapter needs to support the integrated softphone option the way CMax client does.
Jacob Beach 11 months ago in RingCentral Contact Center 0 Implemented

Salesforce Adapter shows inactive agents in search

Salesforce Adapter is showing inactive agents in search. It needs to hide these to match the CMax client.
Jacob Beach 11 months ago in RingCentral Contact Center 0 Implemented