Skip to Main Content

All ideas

Showing 227

Real Time Monitoring for All Calls

It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.
Susan Pieroni 4 months ago in RingCentral Admin Portal 2 Already exists

Paging System Activate on After Hours call to grab Employees Attention

We have an Employee line that can be called by employees to inform Managers of their absence if they will not be in. This line rings a single phone that often goes unnoticed by our night shift due to loud machinery. We would like to be able to hav...
Zachary Hite 8 months ago in RingCentral Admin Portal 2 Already exists

User choice of default tab

Allow user to select default/focus tab of content. Great that recent settings allow customization of tabs and order, however odd that the one placed at the top is not also the one that gets focus when opening (unfortunately always defaults to Text...
Guest 8 months ago in RingCentral Web/Desktop App 2 Already exists

Dashboard for New Web App

In the old Glip app there was a dashboard. Can we please have that back. It showed my tasks, our calendar etc.
NIc Natale about 1 year ago in RingCentral Web/Desktop App 3 Already exists

Drag and Drop

Please add a drag and drop box so I do not have to spend 5 minutes looking for the file I just created when I have it open already.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Already exists

Automatically change status when busy in outlook

Ability for the status to change to DND or Busy when your linked calendar shows busy.
Zoe Ratchford over 1 year ago in RingCentral Phone 1 Already exists

Audible notification when the queue reaches a certain threshold

I would like to hear a ring, buzz or some other sound when our queue reaches a certain number so that I can be alerted if I am not actively looking at my dashboard; when I am working on a task or looking at another screen.
Guest over 1 year ago in RingCentral Contact Center 1 Already exists

Disable Video, Meetings, & Messaging

We would like the ability to disable this to prevent our team from using it. We use Microsoft Teams for this solution.
Nate Smith 4 months ago in RingCentral Web/Desktop App 1 Already exists

Sync Ring Central Desktop App with Database or ATS

Feature Request: Make the Ring Central desktop app able to sync with all integrated databases and ATS software. Situation: I use as my Applicant Tracking Software (ATS). I have hundreds of contacts in Crelate. When I want to use the Ri...
Raegan Hill 4 months ago in RingCentral Integrations 1 Already exists

Make un-assigning a number less cumbersome

I've had several scenarios where I needed to un-assign a particular number from a user and return it to our pool of available numbers. Currently, in order to complete that process, I have to: Create a temporary extension. > move the number to t...
Guest almost 2 years ago in RingCentral Admin Portal 0 Already exists