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Desktop App: Deauthorize Softphone on Exit (logout)

Many people have a desktop at work and use a laptop while traveling or working from home, myself included. If the softphone would deauthorize when exited I could use the softphone on my desktop at work and my laptop on the road or at home without ...
almost 2 years ago in RingCentral Phone 2 Future consideration

Add ability to Forward Voicemail from Desktop App and Plugins.

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ev...
almost 2 years ago in RingCentral Web/Desktop App / RingCentral Phone 15 Future consideration

display company name instead of phone number when using sms

Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.
Reception 1 15 days ago in RingCentral Web/Desktop App 0 Under review

Add a text message queue similar to the call queue

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As ...
Mikel Berger about 1 year ago in RingCentral Phone 4 Future consideration

SMS: Scheduled SMS to be sent

I'd like to be able to schedule SMS/text messages in the future. Is there a way to do this in RC Desktop or via Office 365 or Google or a smartphone?
almost 2 years ago in RingCentral Phone 13 Under review

Text from the same main user number

we are unable to text from the main line
Guest almost 2 years ago in RingCentral Phone 19 Under review

We can't delete tasks or remove them from already deleted groups.

We can't delete tasks or remove them from already deleted groups.
Алихан САПАРОВ 8 months ago in RingCentral Web/Desktop App 1 Under review

Call queue groups should also be visible on the HUD

Call queue groups should also be visable on the hud, not just on contacts ON Service Web it is stated that ' call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD
Michael De Leon 5 months ago in RingCentral Web/Desktop App 2 Future consideration

Desktop app: transfer voicemails from one extension to another

We would love it if there was a way to transfer voicemails from one extension to another. Can the engineers work on implementing this?
almost 2 years ago in RingCentral Phone 7 Under review

Bilingual and Multi-lingual Voicemail Transcripts

Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service se...
Frederick Evans 8 days ago in RingCentral Admin Portal 0 Under review