Skip to Main Content

All ideas

Showing 227

Integrate with VTiger CRM to enable click to call and other functionality

Here is documentation for doing an integration. https://help.vtiger.com/article/146992351-Phone-Calls-API-Usage
Guest 9 months ago in RingCentral Integrations 1 Already exists

Teams in Contact Center

Have the ability to see Team that I created or a member of. Often enough, you start a Team, but then Close it to reduce the number of teams in view. If a team has been closed, I do not want to start another Team if I had already created one.
Denise Naeck 5 months ago in RingCentral Contact Center 2 Already exists

Change the call forwarding option of the mobile and desktop app

it seems like it should be an option to move around, like the others. Especially with people switching locations with the pandemic going on
Guest about 1 year ago in RingCentral Admin Portal 2 Already exists

Email Notifications for SMS During After Hours

I'd like to request for an After Hours option for SMS notification. During After Hours I want a certain email to be assigned to receive those SMS notification.
Guest 10 months ago in RingCentral Mobile App 2 Already exists

Ability to subscribe to notifications from service status web page

We need ability to receive real-time alerts when an issue is posted on your service status page. And an ability to subscribe to these alerts, as many other vendors provide. Webhook availability for PagerDuty or Slack would be even better.
Guest about 1 year ago in RingCentral Phone 2 Already exists

Allow Team Administration and Export Data to be separate permissions in the Super Admin App role

Should be able to delegate different Super Admins to manage specific functionality of Team Administration and/OR Export Data. They should not be grouped together.
Tammie Phillips 10 months ago in RingCentral Web/Desktop App 4 Already exists

Add ability to turn off recording announcement.

In certain states(Colorado) you do not need to announce a call is being recorded, as only one participant on the call may know if the call is recorded, by law. We would like to take off the announcement that a call is being recorded per extension,...
Brandon Parker over 1 year ago in RingCentral Phone 2 Already exists

Need a whisper tone before each call to notify the agent of the skill it is coming in on.

This will allow the agent to greet the customer based on the line of business the the customer is calling in on.
Timothy Larsen 5 months ago in RingCentral Contact Center 3 Already exists

More than 10 people for Call Queue Simultaneous

My phones need to ring to every sales person. Please add an option to ring to everyone, not just 10 people. Then allow the admin to select what phone will not ring.
Guest about 1 year ago in RingCentral Phone 2 Already exists

Ability to delete call recording without deleting entire call record

We made a business decision to no longer record all of our calls and to go back and delete all previous recordings. Without this feature, we are also going to lose all of the data/records associated with those calls.
Guest 10 months ago in RingCentral Admin Portal 1 Already exists