Skip to Main Content

All ideas

Showing 2826

Additional features For Zendesk Integration

Customer is asking for a similar feature in RC for Zendesk, that's currently available in RC for Salesforce. Being able to dial via browser and not having the RC App pop up to make the call. See Screen Shot from RC for Salesforce. You have 4 optio...
Steve Williamson 6 months ago in RingCentral Integrations 0 Under review

Folders or Subcategories within the HUD Feature

Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular mome...
Haley Petrick 6 months ago in RingCentral Web/Desktop App 2 Under review

When using RingCentral Video, make phone DND

When we are in a current RingCentral Video meeting, which is controlled through the RingCentral desktop application, automatically adjust presence to Do Not Disturb. Currently, we must manually change to DND before entering a meeting and then turn...
Chris Redmond Ext 1147 over 1 year ago in RingCentral Video / RingCentral Web/Desktop App 4 Under review

Provide an option for blocking robo dialers and caller ID spoofers.

I also think it would be important for RingCentral to collect data on this kind of problem. Perhaps add a Report Invalid Call button, so they could see how widespread this issue is. If it hadn't been waking me up in the middle of the night repeate...
almost 2 years ago in RingCentral Phone 2 Under review

Auto provisioning with more Yealink phones

Nearly all Yealink sip phones support auto provisioning, but RingCentral only supports a few of them with this feature. Please enable this feature for all current phones models, even the T3x series. Shouldn’t be complicated to implement, but a hug...
Jan Noack 11 days ago in Hardware 0 Under review

Turning Off Text Messaging

It would be great to be able to turn off texting with an auto-response similar to when you text a landline, such that you need not have any text communications with clients.
Nathan Guggenheim 11 days ago in RingCentral Phone 0 Under review

Settings need to stay between sessions

Right now, we have users whose settings change when they restart their computer. One in particular is their audio settings. They use a different speaker source for calls than the default computer speaker. The settings keep reverting back to the co...
Billy Creasy 11 days ago in RingCentral Web/Desktop App 0 Under review

Can't obtain CDR reports on toll free numbers that have been CCRN'd

We have several toll-free numbers that "point" to the same POC in our contact center platform, so the CDR report on that system is useless for determining which call came in on which toll-free number. On the RingCentral UC side, these calls no lon...
Steve Jones 12 days ago in RingCentral Contact Center 0 Under review

Audit Trail; increase the max record

Increase the maximum record for the field 180 days. Would like to show all activity for 180 days.
Annette Menchaca 17 days ago in RingCentral Admin Portal 0 Under review

Multisite logo and naming changes

We would like for each site to have its own branding and logo. Even the name of the site are different so the top left corner where the main company name shows up should be the same as the site name not the main company name that is paying for the...
Sylvester Leach 17 days ago in RingCentral Web/Desktop App 0 Under review