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Call queue groups should also be visible on the HUD

Call queue groups should also be visable on the hud, not just on contacts ON Service Web it is stated that ' call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD
Michael De Leon 5 months ago in RingCentral Web/Desktop App 2 Future consideration

We can't delete tasks or remove them from already deleted groups.

We can't delete tasks or remove them from already deleted groups.
Алихан САПАРОВ 7 months ago in RingCentral Web/Desktop App 1 Under review

Desktop app: transfer voicemails from one extension to another

We would love it if there was a way to transfer voicemails from one extension to another. Can the engineers work on implementing this?
almost 2 years ago in RingCentral Phone 7 Under review

Text from the same main user number

we are unable to text from the main line
Guest almost 2 years ago in RingCentral Phone 17 Under review

Individual Call Ques w/in an IVR - User Toggle On/Off

Aloha. It would be benificial for a user to be ablet to toggle accepting calls from an assigned call que. Currently their is the ability to toggle off all call ques, but not individual. Please feel free to reach out to me for further details on th...
Kevin Norton Hooikaika 3 days ago in RingCentral Mobile App 0 New

Sending a recorded message to a group of phone numbers

For instance a reminder voice message to a list of phone numbers.
Laticia Young 4 days ago in RingCentral Admin Portal 0 New

Set more than two Display Settings options

It would be very helpful to our agents to see more than two Display Settings options at a time. For example, Queue Name, CallerID Name, CallerID Number, and Phone Number would all be wanted by our agents -- all four options at once. Thank you.
Brandon Carr 4 days ago in RingCentral Phone 0 New

User VM Zero Dial

Any customers reaching out to a particular user will have the option to leave a VM or press 0 during greeting to be rerouted to either another extension or another call queue.
Tim Cunningham 8 days ago in RingCentral Phone 0 Under review

Desktop App Sounds

The notification sounds for direct messages, text messages, etc. routes to the same speaker/audio that is chosen for phone calls. For me, I use a headset for the phone, but I don't wear the headset when I'm not on a call. Because of this, I don't ...
Chris Cornell 8 days ago in RingCentral Web/Desktop App 0 Under review

Mobile/Desktop App - Automatic Hold After Transfer

This feature would help the app act the same as a desk phone if you are taking external calls and transferring them to other users. After taking an external call, going to call actions and clicking transfer, the caller would automatically be place...
Cait Haley 8 days ago in RingCentral Mobile App 0 Under review