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Team Calendar in New RingCentral App

Bring back to team calendar that shows GLIP tasks on a calendar view. It is in the RingCentral Class app.
Guest over 1 year ago in RingCentral Web/Desktop App 6 Implemented

Wrap up time

Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call
Linda Cote over 1 year ago in RingCentral Admin Portal 1 Implemented

Decrease steps to Open Web case after portal Update

I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to ...
Jace Jones over 1 year ago in RingCentral Admin Portal 2 Implemented

Weekly increment reporting

Currently there is not an option to send reports on a weekly basis which pertains weekly increments. For example, our customer service directors and managers would like to see weekly reports for previous weeks to track call activity and volume. IE...
Guest over 1 year ago in RingCentral Analytics 0 Implemented

Themes for the new Desktop App

We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, n...
Guest over 1 year ago in RingCentral Web/Desktop App 3 Implemented

Add the option to disable messages for Call Queues to route to another Group like you can for a User.

In a User account, under Messages, the option exists to Disable Take Messages and then choose How To Handle Missed Calls and Connect Directly To Group. I would like to see that functionality carried over to Groups - Call Queues to allow more optio...
Guest over 1 year ago in RingCentral Admin Portal 1 Implemented

Add "Sections" back to Tasks in the new RingCentral App

In the new app.ringcentral.com platform, there is no way to add a "Section" to tasks. Our small company currently relies on Tasks in app.glip.com everyday to accomplish our daily responsibilities. We create a "Team" for every client we have. Somet...
Guest over 1 year ago in RingCentral Web/Desktop App 51 Implemented

Allow Transcription of Meeting

Would like to request RC Meeting ability to transcribe a meeting into text. Since voicemails can transcribe into text, it seems as though RC has the technology to do so. This would be very handy for recorded meetings where we want to keep detailed...
Cheryl Karamihas over 1 year ago in RingCentral Video 8 Implemented

[code] text formatting option

we send code snippets via Ring Central messaging and used to have the ability to maintain formatting and spacing by adding[code] to the message. We would like that functionality back and included in messaging formating
Guest over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Forward Call Queue to another Call Queue

Only option right now is to forward to a user from what I can tell.
Alicia Gates over 1 year ago in RingCentral Phone 2 Implemented