409 results found
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Delete a text (for both sender and receiver)
If a text was sent with an error, retract the text. There can be a time limit, i.e., within 1-3 minutes of sending text.
5 votes -
Ability to **respond** to short code SMS messages.
I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!
119 votes -
Bulk Text Messaging To Alert All Clients At Once
As a refuse hauler dealing with a couple thousand customers, it would be beneficial to be able to upload a CSV file of our clients on routes to send a text message from RingCentral that all would receive at the same time. Alerts reguarding Holiday pickup schedule, route changes, and past due bill.
3 votes -
Ability to remove number from an existing group SMS
SFDC case number:16973316SFDC case link: https://rc.lightning.force.com/lightning/r/Case/5002H00001SYKogQAH/viewCompany: Jmac EnterprisesRC UID: 58288377 (19 lines) PSTCurrent Total MRR: USD 1,111.03Name Janel EngerAccount Name Jmac EnterprisesEmail jenger@shipldi.com
3 votes -
Add SMS Texting to BYOC Licensne
We switched a couple of our office locations to BYOC licensing and lost the ability to SMS Text. The SMS Text option should be added to the standard BYOC product license. It is a vey handy feature and our staff love it for communicating with our customers. It allow them to give one number to customers for all communications.
3 votes -
Reporting on SMS Usage
It would be great to have the ability to get a report on SMS usage in RingCentral
7 votes -
Make the SMS resend icon actually work
When an SMS message fails to send there is a small red redo/resend arrow next to it. It however does nothing but in the "desktop phone" app this resend button works to resend the message.
4 votes -
Call delegate should be able to access SMS messages in RC desktop
In the current state Call Delegates are not able to access/respond to SMS messages. The solution from technical support was that the user should share their RC login with their delegate. This is an obviously unacceptable solution and also not possible in our case where SSO is implemented. It is incoherent to encourage sign-on security and immediately undercut that so that a delegate can support another user account.
5 votes -
Include SMS on export data fields
Include SMS on export data
66 votes -
Add ability to auto reduce JPG size to conform to 1.5MB file size limit.
RingCentral Phone can automatically reduce file size of a picture and send SMS/MMS.RingCentral Desktop app does not have this funtion. Please add this feature, it is very convenient. We are forced to switch to RingCentral Desktop application due to RC Phone Window App unreliability.
1 vote -
Make SMS Text on Desktop app act like SMS on Mobile app
I think it would be helpful to have the SMS on the desktop app act like the mobile app where the texts from yourself are on the right side and texts from the other person on the left. also having different colors to differentiate your texts or the other person's texts. This makes it easier to read and find messages from yourself or the other person.
3 votes -
Folders for the "Text" or SMS messaging tab on the Ring Central Desktop App
Hello! I text/sms people on a daily basis for my job. Sorting through the long list or searching in the search tab can be quite tedious.The feature is already in the "Message" tab. In the Message tab you're able to create a new folder (see Ring1 image or click me), name it whatever you want, move it up and down the list as you please, color code it to your liking and add things in it. That would be such an amazing feature to have on the SMS/Text tab. Right now it's just a long list of text threads (see…
7 votes -
have an sms preview for the rc app
have an sms preview for the rc app
3 votes -
Default text messages to mobile number, not home
Currently, if you attempt to send a text message to someone in your contact list, the app defaults to the contact's Home number (if there is one). Why would it ever default to anything other than the Mobile number? Can you send SMS to a land line? a fax line?
4 votes -
allow auto reply sms to work in call queue
when customer's main number is set to forward calls to call queue, missed calls should still trigger an auto reply sms from the main number. currently, this only works if auto receptionist is set to forward calls to user extensions
1 vote -
ABILITY TO CHOOSE PHONE TO USE WHEN SENDING SMS FROM THE MOBILE APP/
BECAUSE CURRENTLY YOU ONLY TEXT FROM ONE NUMBER ON YOUR MOBILE DEVICE UNLESS THAT CONVERSATION WAS INITIATED BY THE OTHER PARTY OR INITIATED ON THE COMPUTER APP
5 votes -
Automatic Replies in Texts
Please consider adding automatic replies for texts, much like we have for voicemails and emails. When I go on vacation, I can set automatic replies so that if someone emails or calls me, they are reminded that I am on vacation. I would like the same functionality for texts. Being able to set up an automatic reply for my text messages that reminds my clients that I am on vacation after they text me would be very beneficial.
5 votes -
Send SMS Privately Out From Group Txt
The customer wants to have a way to send privately out from group text messaging aside from sending manually to the phone number.
1 vote -
Automaticaly sync Contacts from Ringcentral Apps and Phone to High Volume SMS website
Currently, High Volume SMS does not have any contact from RingCentral. Please improve the integration from High Volume SMS with RingCentral Apps and allow Ringcentral Phone App to have the same access of send Text Message with the same number that being used on High Volume SMS. It is very inconvenient to have using 2 different platform in order to manage the voice calls and messages.
4 votes -
.HEIC File Format on SMS
Please add support for file formats .HEIC .HEIF .HEVC on SMS. We are a healthcare company that request timesheets from nurses. 50% of our user base has iphones and it is an impossible task to request them to set different photo settings to send in a .jpeg instead. Passing on this task to our customers discourages them and results in lost business for us.
3 votes
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