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329 results found

  1. I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.

    122 votes

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    Planned  ·  23 comments  ·  SMS/Text  ·  Admin →
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  2. According to your site you allow up to 100 receiptients for bulk text messages. There should be a way to create contact groups so if you need to send text messages to a group of people on a regular basis, you can simply select that group and send the message. Similar to teams, however, these recipents do not have RC accounts, but still need to receive text messages from an RC phone number.

    24 votes

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    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
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  3. Clinics as well as other verticles are requesting more inbound texting capabilities to Groups of users. We have done a few work arounds using the Company SMS Text Setting to a Virtual Extenson with a common login for all users, This requires them to run either two RC Apps at the same time or use the RC App as their primary end-point and then use WebRTC as an example for their secondary External Inbound/Outbound Group Texting. In this case, the clinic uses texting for patient scheduling. This is replacing OhMD for this particlular clinic.

    24 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).

    29 votes

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  5. Background: Notifications for Undelivered SMSProblem: Customer is not getting a notifications on the main screen for undelivered SMSSteps to Reproduce:1. Launch O@H Desktop app2. Send SMS (Example: 7016535315)Actual Behavior: He needs to open the SMS thread in order to check if the SMS is sent or notExpected Behavior: He wants to get notification pop up on the main screen of the app or PC for any undelivered SMSAdditional Info:- For Tier 3 escalation as a FEATURE REQUEST

    5 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. The old windows RingCentral App that is about to be retired has a very pleasing Smart Phone like text messaging that the new RingCentral App does not offer. Please allow for the New RingCentral App to be configured by the user so the user only sees what they want to see. I for one only want to see the customers message on the left of a screen with a unique background color and my texts on the right of the screen in a different background color. I do want to see my callerid so I can be sure that the…

    4 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. We can make easier to get same text to several numbers

    36 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  8. Our company has numerous on call managers that our staff contact, primarily through texting. We need a way that an employee can text one Manager Line phone number, and depending on which manager is "on call" (i.e. who is set to available in the ring central app) that manager can receive that incoming text message and then choose to reply to it either from their own softphone extension, or respond as the or Manager Line so that the employee contacting us only interacts with one text line. This can be done with incoming and outgoing calls, so it stands to…

    11 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Ringcentral would provide a dedicated email address tied to the account. When emails are sent to this address, they are converted to sms messages sent to the number associated with the account. This is useful for IOT devices where foreign equipment can send email alerts only. These email alerts would then be received by RingCentral and converted into SMS messages.

    31 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. More and more we are doing business online. My company needs a chat bot. One for my website (which I can outsource and add) and I need a SMS chat bot that I can market the phone number for texting and using a chat bot for my company

    7 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  11. GIFs tend to be a major form of communication these days. GIFs are possible in team messaging, but not in SMS texting as far as i can see.

    14 votes

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    Under Review  ·  9 comments  ·  SMS/Text  ·  Admin →
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  12. looking for out going caller ID name feature for text message. that is not currently available. Please add this feature.

    15 votes

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  13. Most carriers I have worked with have the ability to send text messages to a phone number by sending an email. According to RC support this feature is not currently available. Would be a nice addition, especially for developers.Examples:##########@messaging.sprintpcs.com##########@vtext.com##########@txt.att.net

    97 votes

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  14. Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.

    25 votes

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  15. Would like to change/update the name of the group text message so we can easily send a text thread to the group without typing/adding their phone numbers again.

    37 votes

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    Planned  ·  7 comments  ·  SMS/Text  ·  Admin →
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  16. Hi, It would be best if we can allow SMS to be enabled for UK numbers. This will help users to utilize their UK numbers in communicating to clients thru text messaging.

    85 votes

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  17. I have phone numbers in tables/excel and I need to send text messages easely, not copy pasting each other to your app also if we can send it to more that 100 recipients.

    10 votes

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  18. Prevents users from attempting to hide inappropriate content.

    10 votes

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  19. It would be best if the RingCentral application, allows copy and paste of phone numbers from .csv file or excel file on the "To: Field", especially if there are multiple numbers they need to Enter.This will lessen the time and provide ease to users instead of copying and pasting the numbers 1 by 1, which is time consuming.

    5 votes

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  20. Currently, the SMS API only allows sending from extensions that are directly assigned to the logged in account. It would be EXTEREMLY useful to be able to either a) allow the main number account to send from any valid extension or b) create a way that extensions permissions could be assigned to multiple accounts.Use case: all our sales team use their ringcentral direct number as their primary method of phone/SMS interaction with all customers. I would also like to inject some automated SMSs into that stream (eg order status updates). This keeps the interaction 1:1 between customer and sales rep…

    9 votes

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    Planned  ·  0 comments  ·  SMS/Text  ·  Admin →
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