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  1. We have multiple users opening messaged on the same app. We use main business phone number to receive all the text messages. When one of the users reads the message and realizes it was not for him we have to send a group text message to let others know that they opened the message. I can only unread it on my phone app not no one in the team can unread it on the desktop app.

    1 vote

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    Implemented  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. Description: I wish to send an autoreply to external text messages incoming to a user's phone during non-office hours. (example "Our hours are M-TH 9-4, If you have an after hours urgency please reply with the word URGENT, and we will respond). Is there an app that will facilitate that? (I looked at the autoreply bot, but it seemed more for group messaging within the office, and also did not give instructions in how to install and use).Feel this would be useful for a multitude of users and would make RC much more valuable.

    4 votes

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    Planned  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. I would like the ability to centrally backup/archive SMS and MMS messages for Documentation, Audit, and Compliance purposes (HIPAA) using Archiver. We already have the ability to centrally backup call recordings and messages but not SMS. In Healthcare, there is a need to document SMS consents that are currently being done manually. The sms/mms messages are needed for proof. There is not currently a way to do this according to support and developer support for the APIs

    33 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Please consider adding automatic replies for texts, much like we have for voicemails and emails. When I go on vacation, I can set automatic replies so that if someone emails or calls me, they are reminded that I am on vacation. I would like the same functionality for texts. Being able to set up an automatic reply for my text messages that reminds my clients that I am on vacation after they text me would be very beneficial.

    5 votes

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    Planned  ·  1 comment  ·  SMS/Text  ·  Admin →
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  5. I like to keep my phone on silent and dont always have it on my person. I end up missing ring phone calls because I dont notice my phone is ringing. It seems like a reasonable request

    8 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  6. This needs to be a feature that can be edited.

    10 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Use Case: The customer is using our RingCentral Call Queues for Customer Service calls and likes how they work. They want to extend their Customer Service experience to also include SMS. Ideally, they want to be able to simply manage the SMS within the Call Queue setting to determine which agents should receive an SMS, depending on who's available. Also, they want to decide who should be receiving the SMS messages.Feature request:
    Allow Queue Manager to determine which agents can receive SMS or not in the Queue setting, just like they do today for agent availability on calls
    Allow Service…

    22 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  8. please implement a feature that allows an auto response for texts when our business is closed

    2 votes

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    Planned  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Hello! I text/sms people on a daily basis for my job. Sorting through the long list or searching in the search tab can be quite tedious.The feature is already in the "Message" tab. In the Message tab you're able to create a new folder (see Ring1 image or click me), name it whatever you want, move it up and down the list as you please, color code it to your liking and add things in it. That would be such an amazing feature to have on the SMS/Text tab. Right now it's just a long list of text threads (see…

    7 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. I understand we have a gap-filler with textel, however, having this native to our solution would benefit countless customers. Additionally, we can address this need with RC CC but often that is cost prohibitive.Customers would be willing to pay for this as a feature add on (see agin the willingness to pay for textel)It could open up a new revenue stream and just about every customer leverages SMS today. Other opps where this has come up - Bernalillo county - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001I3s4GQAR/viewLaredo College - https://rc.lightning.force.com/lightning/r/0062H00001HGMH7QAP/viewThe rose - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001HGj2qQAD/viewMake a wish foundation of america - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001HGeIDQA1/view

    4 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. To schedule send on a text can be really beneficial and can be used for reminders etc.

    20 votes

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    Planned  ·  5 comments  ·  SMS/Text  ·  Admin →
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  12. It's important to touch-base on unanswered phone calls with an automatic text message informing them of a callback or any helpful information if the person they are calling or the line itself is busy.

    16 votes

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    Planned  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. 1 vote

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. We frequently deal with family members in different time zones and even different countries. So we don't want to send a message during our business hours and wake people up. Then they can respond during their day time hours.

    1 vote

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  15. With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of office message that you put in office.com/outlook.

    18 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through

    109 votes

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    Planned  ·  11 comments  ·  SMS/Text  ·  Admin →
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  17. Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.

    14 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. As per the customer when ever he set Customer set the main number on the drop down for sms it always change to his direct number.Actual behavior : When ever they will refresh the page or logout the SMS will set to the direct number and not with the main number that they chooseExpected Behavior : Once they have selected the main for the caller id sms it should remain or should have the option to choose the default sms.

    24 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  19. See with having only the operator having the company text then if they are gone we have to use our line and then the customer gets our number and stops calling the main number

    6 votes

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  20. On the mobile app & on the old web app, I would see a notification if a text message was not able to go out. On the new desktop/browser apps, there is no notification so if I send an SMS there is no way for me to know that the message did not go out. This is a problem because I think that a co-worker / client received my message & they did not receive anything. On the mobile app, you get a red circle with an exclamation mark next to your message so that you know to try to…

    13 votes

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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