373 results found
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Filter feature for text messaging
Provide a filter for text messaging to filter by failed messages
1 vote -
Automatic SMS Response for First Time Correspondences
The customer wants an automatic response for people who sends them an SMS the first time.
1 vote -
ios could send call responses when unavailable
ios could send call responses when unavailable.
EX.
"Can I call you later?", "Sorry, I can't talk right now.", etc. )1 vote -
Messaging View
Create a a tab for the text messages views that shows which messaging threads you have not responded to (i.e. the other person sent the most recent message). As someone who reaches out to hundreds of numbers every day, this would help me ensure that no one goes without a response!
1 vote -
The Numbers That A User Used to Call Out Should Appear in The List for Texting/SMS
The numbers that they called in should appear in the list of SMS recipients though the numbers are not saved.
the customer should be able to send text messages by selecting the numbers on the recent logs for easy texting
customer can easily send a text message by selecting a number on a recent dropdown even if the numbers are not saved on the contacts
1 vote -
Hide SMS Conversations
Allow ability to hide old conversations via text or archive them. Google voice has this feature.
First I hide the messages so I can reply to more pressing issues and free up space but also organize our texts, for example I might have a conversation I cannot reply at this second but I read it, however once more texts start coming in from other customers it gets hidden.
We need ability to hide but not delete the texts so when they are hidden, then they text again, it appears back on screen and all the old messages are still there…
1 vote -
For Messaging in the RingCentral app, turn file sharing sources into a security role based permission
Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging.Current Limitations:
SMS does not support all of the file types and file type sources we support in messaging.
The customer needs to selectively roll out Messaging to a subset of users for the Team Tackling of SMS
The customer needs to ensure that the subset of users who will be doing the Textel team tacking SMS do not have permission to share from any file…1 vote -
Same caller id for text messages as well
HI, we have 3 extensions at one location , and if staff calls out , customer will get standard location IVR caller id on there end.
Same feature should be available on Text / SMS when we are texting outbound from 1 one of the extension but receipts will receive text from location IVR phone number.
1 vote -
Remove Text Message Preview From the RC app
in the view column, I see the names/numbers of the contacts AND the first line of the message. I don't want to see the message line, just the name. None of us like it.
1 vote -
Schedule when a text message will be sent
We frequently deal with family members in different time zones and even different countries. So we don't want to send a message during our business hours and wake people up. Then they can respond during their day time hours.
1 vote -
A separate right pane alignment for RC app dedicated for sent items, SMS MS Teams
To have a separate pane for sent items, SMS MS Teams
1 vote -
Mark as unread from the desktop app
We have multiple users opening messaged on the same app. We use main business phone number to receive all the text messages. When one of the users reads the message and realizes it was not for him we have to send a group text message to let others know that they opened the message. I can only unread it on my phone app not no one in the team can unread it on the desktop app.
1 vote -
All users should see voicemail and text messages
All users should be able to see text messages and voicemails and not just the assigned "operator". With several users it's difficult if only one person can see voicemails and texts, especially in a busy office so it would nice if other users could be assigned that capability at one time.
1 vote -
[ Messaging] : Schedule send on Jupiter and Mobile
[ Messaging/Glip] Schedule Send from Desktop and Mobile Apps: Schedule Send [Settings]:Allow ability to send messages during: Specific date/time [ channels, direct messages ] Receiver'sbusiness hours [ direct messages ] When the receiver becomes available the same day [ direct messages ] When the receiver becomes available, post PTO [ direct messages ] Schedule Send [Use Cases]: [ Time zone and interruptions sensitivity] Sender of message does not have to worry about interrupting co-workers during their non-business hours [ evenings and weekends ]Busy times PTO[ Leadership and other Communication ] Sender of message can : Craft the message ahead of…
1 vote -
Driver Recruitment Software Integration
It will help a lot if we could have an integrations with DRS - Driver Recruitment Software for both calls & SMS for UK customers.
1 vote -
Text to Multiple People Using Zapier
Now that you've added MMS capability to Zapier, also add the ability to text to more than one person. I often have the need to text two people at once; for instance an individual and their manager.
1 vote -
To not receive messages on the days I'm not at the office
The same way I can set a work schedule for the phone not to ring I would like to set one for the messages too
1 vote -
Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts.
Certain contacts I do not want texting from due to the sensitivity of the topic. Also as an professional, I do not want to be held responsible for failure to respond to texts especially off hours. I want to be able to either limit who can text or limit the time/hours to receive them. To be able to toggle and enable and disable texting as well as schedule when texting is allowed or not allowed.
1 vote -
Change Text Interface Back to show list without opening a text
Can you please change the interface back to where the texts would show as a list and we click the one we want to open, instead of how it now automatically opens the most recent text when you go to texts? I don't like how I can accidentally open one without noticing then not respond on accident
1 vote -
Specific Ringcentral saved contacts "Texts" gets forwarded to team/group under Ringcentral "messages"
I believe there must be a process where we can select few contacts whose content/data which we get over "texts" need to be forwarded among team members in a group of selective people. This way the contact need not to be harassed, if the other is requesting the same data every time and after hours team could work efficiently too on that data where they could easily comprehend the whole scenario through reading the content.Kindly advise/vote/support.Thank you
1 vote
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