38 results found
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Ability to change registration status of users
As a SuperAdmin, I would like to have the ability to activate a user account. As it stands now, I can only activate the account upon setup. If an email invite has been sent, the account is stuck in a limbo state where the only thing a SuperAdmin can do is delete the account. I should be able to activate and deactivate the account while it is in the limbo state. Having to contact support to do this makes the SuperAdmin too restricted to be able to effectively manage the account.
5 votes -
Ringcentral Texting Report
We are into recruitment business and we are using this texting feature everyday. We can pull out reports of calls and messages. But why not text? That'd would be a great add-on feature for pulling out the texting report of each user in the organization.
3 votes -
SMS Inbound/Outbound Reports
Track the number of SMS messages being sent and received by user.
3 votes -
how much SMS sent/received
We wish to know how much SMS sent/received in ours accounts
2 votes -
Email Tracking
A way to track the voicemails that are shared through the email feature you have
2 votes -
Save call handling ring time
Currently, every time someone logs into a hot desk phone, the phone is set to only ring 4 times or 20 seconds. Our call queues are set to ring much longer than that, but the phone doesn't continue to ring after that. It would be nice to have the ability to change the default hot desking call handling time to 15 rings/75 seconds or save the ring length from the last time the user is logged in rather than logging into the admin portal to change it every time.
2 votes -
Roles and Permission specific template only
Roles and Permission specific template only that only target Roles and Permission and not being included on the current template. Reason behind is the feeling of too much risk using the template that might affect all the accounts settings if it was not reviewed carefully. Having it separated will give customer peace of mind and confidence to change the Roles and Permission knowing it will only affect that specific key.
2 votes -
Polls for Ring Central Video
Polls for Ring Central Video
2 votes -
allow a role to view sms msssage logs of sent and received messages
This would allow managers assigned certain roles to be able to monitor sms messages without having to export the list. Viewing through the admin portal also allows the manager to see the user tied to the number and if we've recorded the external user and their number (currently the export only provides the numbers used in the messaging).
2 votes -
Capsule CRM integration
most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.
2 votes -
Be able to group members in the call que
In my scenario, I would like the ability to ring multiple users in the que at the same time, but not by selecting "Route calls to members". In other words I would like to ring 2-3 people at the same time and then if no answer move to the next group or user. Just like I can setup in the user extension area. That way if the first group misses it would fall down thru the que as it does now. We are able to work around this by creating another user and use it as a forwarding extension to…
2 votes -
OpCo-ID as a field in CDRs
When providing a RC platform for multiple entities to Vodafone, it is essential that CDRs can easily be separated between different OpCo's. To support a separation of the CDR stream for the OpCo's, Vodafone asks requests adding a filed "OpCo-ID" in the CDRs.
1 vote -
Passing an Opco identifier in URL's
The request is to be able to pass an Opco identifier when launching URLs embedded within the customer portal.
1 vote -
Dial Action Table
Dial action tables are common on phone systems/voicemail systems and could work similarly on ringcentral.Could be a widget or something built under call handling and forwarding that allows users to have a 1-5 or however many options, to put in different lines to forward to.Works in tandem with a greeting that presents options to the user, i.e. Thank you for calling, Please press 1 for General questions, Please press 2 for technical support (and when users press one, it forwards the caller to a line that answers general questions and if the user presses 2, it forwards to a phone…
1 vote -
want to edit my fax tone
i want to edit my fax tone on a short sound . Let me explain a little more . i want to remove the voicemail on the fax to a short sound tone.
1 vote -
Integrate business impacting alarms in RC portal for proactive action
Business impacting high and critical severity SBC/gateway alarms should be integrated with RC portal to take proactive action and to minimise the outage.From customer stand point, alarm integration would also help to segregate the issue on timely manner.
1 vote -
Use JobNimbus app
Add JobNimbus App to simplify my calls with their customer service software
1 vote -
doorloop
please do a partnership with doorloop to integrate and tack call within the system for tenants, customers etc. auto detect and connecting logs to the customer profile
1 vote
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