334 results found
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Page ring on Mitel deskphones
I would like to see the "Answer page ring" feature on Mitel desk phones. Currently, paging doesn't work with Mitel desk phones when using Ring Central. Having this feature for user's would help greatly.
1 vote -
Ability to ignore a specific call only for a specific user
Ability to ignore a specific call only for a specific user
1 vote -
Option to let callers leave voicemail for auto-answered call
A request has been made by one of the users to have an option to let callers have the ability to leave voicemail for auto-answered calls when the user won't be able to attend the call after several seconds.
1 vote -
When you select Forward All Calls to voicemail to have both calls and video calls all route to voicemail without having to set yourself to D
In MVP, when you select Forward All Calls to voicemail I suggest to have both calls and video calls all route to voicemail without having to set yourself to Do Not Disturb
1 vote -
free phone upgrade for out of warranty phones
So far ring central cannot upgrade phone for out of warranty device even the equipment is purchase from them. I (the customer )will appreciate if this is an option without extra cost. case id 21865730
1 vote -
AI to Answer phone calls and auto case/ticket documentation
I want the ability to be able to have an AI on RingCentral or an integration, where it's able to answer phone calls and document/summarize the call on the documentation part.
1 vote -
Add a 4th line for conference call on the Cisco IP 303 desk phone
Add a 4th line for conference call on the Cisco IP 303 desk phone
1 vote -
RingCentral eSim
The customer wants to use their newly ported-in number to be a regular sim number but has a RingCentral account attached to it as well.
1 vote -
Option to allow call through
Add an option that will be on/off that forces callers to press 1 to ring an extension. This would reduce spam calls. Example when enabled: "You have reached the extension of _________ to continue this call please press 1." If they press 1 continue processing the call. If not send to VM or even disconnect.
1 vote -
Live Call Memo
a VERY useful feature would be a small text memo with limited characters that could be attached to a live phone call. That way, when my receptionist looks up a work order to find who the call should go to, that work order # pops up on the screen to the transferee, so that person does not need to ask the caller the same questions that the receptionist did. This will save time, and frustration to the caller. Example: Receptionist answers the call, caller does not know who they need to speak to but has a work order #. Receptionist…
1 vote -
Custom labeling or sorting of call masking numbers
Within my current role I have a few dozen call masking numbers to choose from and they are supported by area code and names labeled are weird and not always in line with the associated doctors' offices (some are labeled under the practice name and some practices are labelled based on a different physician in the practices name) It is very confusing and time consuming and been a headache to deal with. If there were a way for me to label them or sort them based on larger contracts they are a part of I could be able to work…
3 votes -
Call handling of the main number when phone status is change
Feature that will change the call routing on the main phone number, currently we have a specific working hours and closed hours, however sometimes we log in early or log out early.
And it would be nice to have a feature that once the status has been change it will ignore the custom schedule set up to the main number and user extension without going to the admin portal from time to time.
Because they have a distinct call flow during work hours and closed hours wherein during work hours calls are routed to the user and after hours calls…
1 vote -
Distinguish between Landline or Cell Phone
It would be helpful if RingCentral can distinguish if any incoming or missed calls were from landline or cellphones. Sometimes, we need to text the number who we missed a call from but are not sure if they are receiving the text.
It used to be that if you tried to text a landline, it would bounce back, but it doesn’t even do that leaving you uncertain if the reason they didn’t respond was the landline or something else..
1 vote -
Create rules for more than one queue at a time
We have multiple queues and when I create a rule I have to do it for each one. It would be nice to be able to create rules for multiple queues at the same time or copy from one queue to the next.
1 vote -
Deskphone Pairing mode as managed option in custom rules
Would like to see deskphone pairing as something available in custom rules. It would make it easier for users to switch between working in the office and having everything go through their deskphone and working from home and having to remember to toggle off deskphone pairing.
1 vote -
Canada - Individual's Name with Caller ID telephone number
Ability to set the individual's name as part of the caller ID in Canada. Right now we can only send the business name but competitors (Zoom) can send the individual's name along with their telephone number.
1 vote -
Push Configuration on Disabling the DND feature on all Avaya J159 Desk Phones
We would like to have the ability to push a configuration that disables the DND feature entirely on all Avaya J159 Desk Phones.
1 vote -
calls logs on Desktop app
Our costumer requested that number will be visible for wireless callers .As for now in the current version she need to open the log to see the number who called what is unconfident for the user .
Costumer requested also to be able to expand the call logs at least to 75% of the page .Now is can be expand max to 25%1 vote -
automatic tagging function
Customers want to have an automatic tagging function where when doing a call it will automatically tag the name of the person who made the call
1 vote -
Conference Call.
Need to have a functionality to change the conference number and make it as a toll free number.
1 vote
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