480 results found
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Limited Extension - "Domestic Calling Allowed" Radio Button
Ability to allow administrators to enable/disable domestic calling for limited extension seats. This has come up a lot recently where prospects just want common area phones to dial internal extensions only.
17 votes -
RingCentral native attendant
Customer went to have RingCentral attendant for entreprise Welcome, we won't use partner application.
17 votes -
do not display missed call message on hardphone when softphone answers the call
The issue is a caller using his softphone throught the day, reeciving and answering calls, returns to his desk and sees mised call notifications on the hardphone, though no calls wee missed by the user.
16 votes -
RCCC Call Plucking
Avanti West Coast rail require new technology. Their old tech Cirrus allows them to tactically choose calls in queue by call plucking. This is a critical ask that is needed. If we cannot provide this we cannot win the deal.Call plucking is required during critical emergency where they have to speak to police, train staff etc. Calling numbers may vary. Ideal solution would allow within dashboard or within supervisor the ability to choose the call in queue they have to answer.Avanti chose amazon however they couldnt provide this solution and have stopped this project now.
16 votes -
Notification when call ends.
Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.
This is such a basic but important feature. Thank you.
14 votes -
Park Presence recall timer
Ability to have Park Locations ringback after a defined period of time to the original parker
14 votes -
Calendly integration with RCV for RCO, ACO, Unify, Atos, all brands
Requests for us to integration Calendly with RCV as it is a widely used integration that Zoom and some of our competitors already offer. Some customers have kept their Zoom licenses because we do not have this integration. Another request was to have the integration with Calendly auto generate an RC Video meeting when someone books time with them.
14 votes -
Create a number type like CCRN for customer numbers needing TAS Bypass (aka CCAN)
Custom Engineering has provided a workaround for customers that need to have calls "bypass" the RC FM/FM (183/200ok) from our PBX and ring directly to the registered endpoint. See (https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=CENG&title=1+CENG+SOLUTIONS+OVERVIEW#id-1CENGSOLUTIONSOVERVIEW-TASBypass) ....We need to create a number type like CCAN (Contact Center Agent Number) so when DB is queried (same as CCRN), the DB return directs the call to ICR/ICP to determine the last registered endpoint. This would remove the need to provision a customer's number in the RCLEC/TelcoNetwork infrastructure to force route these calls to the ICR/ICP components and provide an easier way to manage "TAS BYpass" numbers....OR....create…
14 votes -
Show name when dialing
when placing an outbound call, show the name of the person I’m trying to call BEFORE hitting the call button. This way I can tell if I’ve dialed correctly.
14 votes -
Mute incoming call notifications while currently on a call for Mobile App
while on a Carrier call, and RC Mobile App will have another call, mobile device will still ring. Requesting to have the same function with desktop app. Call waiting audio alert. Mobile app's option is only to enable or disable notification settings for incoming calls.
14 votes -
Add Special Number to New RC PC Application!
Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.
13 votes -
Delete All option for Voicemail
I don't delete my voicemails right away but it would be nice, when I do go to clean it up, if I could delete a group of them or all of them at once. It appears I can only go into each individually to delete them and I don't have time for that.
13 votes -
(via Jupiter/mThor) Allow manual conference call to continue after host drops
Looking to accomplish what can already be done today when creating ad-hoc conference calls via physical IP phones. The host can drop off of the conference call and the 2 far-end callers can continue to communicate.
13 votes -
Stop Spam Calls
What is going on RingCentral ??????Did you sell our number to Spammers????We are getting daily calls from Spam numbers. This is getting ridiculous. If this does not stop we will Cancel our service. Please help & stop Spam calls from calling our toll number. ASAP
13 votes -
Local French Dialling
In order for French users to dial locally, users need to have the ability to dial internationally. This is not logical and could create a risk for News UK due to financial impact
13 votes -
Would like to have an option to just end the call if no one answers
Our customer would like to have an option to end the call if no one answers, instead of routing it to voicemail, forwarding it, or playing an announcement.
12 votes -
DND on Polycom VVX311
A recent system update moved the DND Softkey on on Polycom VVX311 phones from the initial softkey menu and now require selecting More for users to find that option.
11 votes -
Support for accented characters in dialer
If someone's name is saved with an accent, it will not appear when searched for in the dial-pad using a non-accented character.
For example, if someone's last name is saved as España and you search for Espana that user will not appear in the search.
-This issue is reproducible by support as well. COOPS-9133 is open for this - a formal feature request was requested, hence this also being opened.
11 votes -
Block Outgoing Text ID
We are able to block the outbound Caller ID but are unable to block the Text ID. This would be a great addition for Do Not Reply text messages.
11 votes -
Toll Restriction
Ability to toll restrict Premium rate numbers as an option like International
11 votes
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