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  1. Red Hat is in the process of turning up a new custom engineered BYOC gateway in Dubai, UAE. They needed local UAE DIDs. UAE regulations require ALL local, LD and International calls to use UAE PSTN.Because we don't have a UAE dial plan users cannot select UAE as their Home Country and therefore customer's UAE DIDs cannot be assigned as a RC DL they can only be added as Additional Numbers (DIDs).As a result we currently have to assign a (pseudo) DL for each user and create complex call routing rules for emergency services.Red HatARR: $3,254,008SFDC Link: https://rc.lightning.force.com/lightning/r/Account/0013400001XCDIOAA5/viewRobert Half International…

    8 votes

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  2. Allow users to create a generic OOO message.

    Separately, they could record the time frame they will be out of the office.

    This would (conceivably) allow them to record one message for reuse.

    Example:
    You have reached the voice mail for Veronica Lee.

    I will be out of the office from [variable-Start Date] to [variable End Date].

    I you need immediate assistance, please contact the Help Desk.

    If your request requires my personal attention, please leave a detailed message and I‘ll get back to you when I return to the office.

    8 votes

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  3. Currently after a warm transfer is completed to a call queue, the user that received the transfer sees the caller ID information of the user that made the transfer instead of the ID of the person that they are on the phone with after the transfer.

    We are on 24.3.252.11815. This is critical for us for agent callbacks to customers for technical queries and needs to be fixed.

    7 votes

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  4. Support for Wider Range of Headset Brands
    Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.
    Please have Anker Headsets supported in the near future.

    7 votes

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  5. Create a Phonebook or Directory only Visible to A Particular Call Queue and its Members

    6 votes

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  6. Disable the Accidental Key Press

    If we can disable the key press where in if the caller accidentally press any number or dial key it will do nothing and will not be routed or transferred to other extension where the call is not intended for.

    6 votes

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  7. After a custom rule is crafted, I'd like the ability to schedule the turning on and turning off of the rule. Example: We have a site that is normally closed on Fridays, their on-hours schedule lists them as open on Fridays, so that we can still present callers with central service options. We route calls to that special IVR using a custom rule covering every Friday. They'd like to answer calls at the site on a few random Fridays -- but there is currently no easy way to schedule that.

    My proposed idea would allow you to schedule on/off times…

    6 votes

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  8. When using the Mobile app and on a call.. A new CELLULAR call comes in on same device, during the call using the app, the call is interrupted by ringing from the cell call. Would be a benifit to Mute the new Cellular call or limit its number of rings (akin to call waiting)

    6 votes

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  9. For sales campaigns or business who depends on outbound calls, they may have phone numbers in their list that they need to call that are either disconnected, unavailable, or simply an invalid number. Most carriers would announce an error message depending on the status of the dialed number.

    6 votes

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  10. To reduce the number of rings force this scenario only not for all the inbound calls: First call is engaged and when a second call and forwarding it to a 3rd party number

    5 votes

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  11. The user desires to have the dial pad displayed in the center of the screen, rather than having to click on the dial pad icon located in the upper right corner. Downgrading the app to the previous version is not a viable solution, as it will automatically upgrade to the new version after a few months.

    5 votes

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  12. the french local 09 numbers ex: +33912345678 , must be considered as local numbers in our dialplans as the 01,02,03, 04& 05 , not premium ones.

    the 09 numbers are free of charge (the only difference compared to the other local prefixes 01,02,03,04 & 05 is that the 09 numbers are non geographical). they must be all whitelisted as well on our SBC so that customers can reach them easily from any of our product REX, RCX, etc ....

    5 votes

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  13. The customer is requesting to allow a Japanese toll-free Number as their Caller ID call to a local Japan number. However, this is restricted due to in-country regulations local carriers block the call and set it to auto-busy.

    5 votes

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  14. I'd love to have a Robust IVR menu, wherein the caller could have the option to type their postal code so they would be routed to the right people based on their location instead of having a dispatch to initially take the call.

    5 votes

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  15. As ISDN and analogue lines will be phased out by major EU carriers. We need to provide a different PSTN backup via the Persist Gateway for users. We would need the possibility to use a SIP Trunk instead. The SIP Trunk should offer straightforward IP connectivity and the option for a registration type of SIP Trunk.

    5 votes

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  16. The customer wants to configure their Mitel 485g be configured and have RingDown feature available on it.

    5 votes

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  17. Remove the missed call notification when a call comes into a user when they are using a custom answering rule. When the custom answering rule is forwarded to another extension, the call logs show a missed call. Please remove this functionality.

    5 votes

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  18. CNAM Update for Canada Customer.

    Since once a CNAM has been saved on the Database, it cannot be changed.

    5 votes

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  19. 5 votes

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  20. The customer wants to be able to disable or remove the PIN/passcode when using their conference line.

    5 votes

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