364 results found
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Position in Queue & Call Back
The ask is to have RingCentral available in a new upcoming National Health Service (NHS) framework.
5 votes -
Shared Lines on softphone apps
Need shared lines on mobile devices and softphones - Zoom has this feature.
5 votes -
Provide more context for Cold Transfer/Blind Transfers so the person receiving the transfer can answer the call correctly
Use Case: Users answer calls and then blind/cold transfer the call to other users. Blind/cold transfers use the ANI and Caller ID of the person performing the transfer.Impact: The person receiving the blind/cold forward is unaware that the call is a forward. They handle the call thinking that it is a direct call from the transferring party. They are not contextually aware that it is a transferred call or who the original caller is.Feature request: Add context to blind/cold transferred calls so that the person receiving the transferred call can understand who the original caller is and who's performing the…
5 votes -
allow commas or pauses in forwarding number field, to be able to forward to a conference bridge.
we need to ability to forward a user to a conference bridge, for an easy one click to a crash bridge.
5 votes -
Sync VM notification email with RC VM status
A user receives an email notification of a VM in RC. If users listens to the VM in RC, that is, change from unread to read, change the email notification in user's Outlook to read.
5 votes -
seamless transfer to a 3rd party number
We want to have the option to route the call from Main Company Number to an User Extension then to a 3rd party number without seconds delay.
It may seems that this option might be helpful for seamless transaction rather than moving to a 3rd party company to complete this request.
4 votes -
Scheduling firmware updates per time zone
To have the schedule of firmware update per time zone.
4 votes -
CNAM
Customer would like CNAM to be set-up for their Toll-Free Number
4 votes -
Disable External Incoming Calls _ BT Account
Feature Request : Disable External Incoming Calls
Details : Want to be able to disable External callers to be able to dial into a user/direct extension.
Brand : BT Business
4 votes -
Answering calls via handset on polycom phones without pressing answer button
To have an option on Polycom phones to answer calls using the handset without pressing the answers key on the desk phone.
4 votes -
Returned call instead of missed call
Customer would like to have a new feature wherein if there is a missed call and they returned the call, it should be tagged as "returned call" instead of missed call
4 votes -
Set ringcentral mobile app as default app for calling for IOS
Set ringcentral mobile app as default app for calling for IOS
4 votes -
dial-pad tone
i want to remove the sound when I am dialing a number on my ringcentral application.
4 votes -
Company Cloud Recording File List
currently, Under Role permissions, the Meeting section has the option "Company Cloud Recording File List". We would like to allow Site admins to view Meeting cloud recording file list for their sites only. Currently, turning on "Company Cloud Recording File List" allows site admins to see the list for the entire company. Please change this feature from entire company to site. Thanks.
4 votes -
Outbound call settings for transfer type calls
Have the ability to set and hide phone number/ Caller ID when making warm/blind transfer calls
4 votes -
sync multiple phones on same extension number
I have a physical phone at work and another at home. Example is I am at home and answer most all my calls. I come to work and the phone lists them as all as missed calls. The phones should sync. Mitel could do this, but RC can not. Very frustrating.
4 votes -
Lock User Settings
Make it so admins can lock settings so users cannot change them on the mobile app. This is specifically the user settings. We have a complex set up and it includes users being able to receive calls on call and with notifications. Our users frequently change setting and the only setting we want them to be able to change is to Do Not Disturb. Unfortunately they change notification settings and a variety of other settings, which makes it a nightmare for our admins to revert back.
4 votes -
Hold Music Volume
Please reduce the volume on the default hold music, or provide a way to control the volume for all users in the admin portal. The default hold music is too loud right now. It should be the same volume as an average person speaking.
4 votes -
Site-based / group-shared address book
Site-based or group shared contact list. Very similar to shared external contacts, but the ability to configure multiple addressbooks and give permissions to users to access any or all of these.
4 votes -
Custom Caller ID list
Create a list of available caller ids to users, rather than just inheriting from site/queue.
4 votes
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