2899 results found
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IVR Caller ID - Site Number / Phone number dialed showing on App & Deskphone IVR
Looking for an option to on show on caller receiver per Auto-Receptionist on the account on which number/ site is dialed from the caller. We have 4 different main number on the account we want to show on the call receiver via app or desk phone on which site/number was dialed by the client or caller.
3 votes -
Cloud Recording Audio
RC Meetings. Cloud Recording defaults to Speaker View
When recording a meeting locally, we can switch between Speaker and Gallery view and the recording shows this switch in view.
When recording a meeting to the cloud, the meeting records in Speaker view regardless of our view setting and I cannot find a setting to force the cloud recording to adapt to the user view choice.
Please explain a solution.5 votes -
Make the "Set Status Message" more visible to what it is set to.
Make the "Set Status Message" more visible to what it is set to. Similar to what Outlook does when you have your out of office message active. I often forget to clear my status after returning to the office.
8 votes -
RingCentral AI transcription availability on RingCentral Archiver
Customer would like to make AI transcription available on RingCentral Archiver as it can only be accessed on the RingCentral desktop application
3 votes -
Download Ring Central app on my Samsung Galaxy Watch
Download Ring Central app on my Samsung Galaxy Watch.
1 vote -
Custom Tag Creation
Custom Tag Creation: Allow admins to create and manage a set of tags specific to their business (e.g., “VIP Client,” “Billing Issue,” “Demo Request,” “Tier 1 Support”).
Tag Assignment: During or after a call, users can assign one or multiple tags to the call. This can be done via the app or softphone interface.
Search & Filter: Tags can be used to filter call logs and analytics, improving reporting and insights across departments.
Integration Potential: Tags could be synced or pushed to integrated CRMs (like Salesforce or HubSpot) for deeper customer context and automation.
1 vote -
Automatically Adding Unknown Incoming Callers to Company Contacts
This feature refers to a system functionality where any incoming phone call received by the company is automatically analyzed, and if the caller’s phone number is not already saved in the company’s contact database, it will be automatically added to the system
1 vote -
Conference call line without a participate code
We want to use a conference call line without a participate code.
1 vote -
Disable cover page automatically
Customer wants to have a feature. Wherein, they remove cover pages automatically; without them removing them manually.
1 vote -
Sending an announcement to a group by using a desk phone button, soft key or and/or a click on the app.
We would like an option wherein, when our receptionist needs help in the lobby when someone comes in the building, she can just press a button, keystroke, or something in the RC computer app to send an announcement to a group of people that she needs help.
6 votes -
Hide RC app stand alone
option to hide the standalone window, option is no longer available as shown on this KB:
https://support.ringcentral.com/article-v2/Using-the-standalone-window-for-phone-calls-in-the-app.html?brand=RingCentral&product=RingEX&language=en_US2 votes -
Add Option to Filter All Posts by a Specific User Within a Team Conversation
Currently, filtering messages by a specific user in a Team conversation requires entering a keyword and only returns posts that match the search term. We would like the ability to filter and view all messages posted by a specific team member within a conversation, regardless of content. This would greatly improve visibility and tracking in collaborative threads.
1 vote -
Message notifications sound for all new massages at all times
While I am reading someone's message your system does not make a sound notification that someone else has sent me a message for a new message. In this case, I never get notified by a sound to alert me that I have a new message. This should be a basic standard to make a sound whenever a new message is sent as a notification.
1 vote -
Disable user access to "Leave Team" in the RingCentral App.
The customer has requested the ability to restrict users from leaving teams within the RingCentral app. They would like to disable this option to maintain team structure and communication consistency.
1 vote -
Allow FaceID (biometrics) for entering MAM PIN on mobile app
Our other MAM managed apps allow FaceID/fingerprint to be used to enter MAM PIN to unlock app. Please add this functionality to RingCentral for Intune.
4 votes -
Add Dinosaur Emojis to RingCentral Chat
This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals and at least 4 dinosaur options should be available (minimum of T-Rex, Brachiosaurus, Stegosaurus, Triceratops)(Pteranodon if a 5th is an option). Also a T-Rex with grabber arms would be nice (it's funny because T-Rex's have short arms.)
169 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024! -
Cold transfer should show who transferred the call
Internal call transfer should show internal user extension name or extension number for cold transfer
5 votes -
include the caller's phone number in the call log details on the mobile app.
The mobile phone details are currently only displaying the name, city, and state, but not the phone number. We need the phone number to be included when viewing the call details on the mobile app.
4 votes -
Automated Transition Plan: Legacy App to RingCentral App
Automated Transition Plan: Legacy App to RingCentral App
- Notification Implementation:
A system-generated notification is triggered when an agent logs into the legacy RingCentral Phone app.
The notification includes:
• Expiration notice: “The Legacy RingCentral Phone app will no longer be supported as of [Date].”• Upgrade benefits: Briefly highlight key benefits of the new app (e.g., enhanced performance, modern UI, advanced features).
• Prompt for Update: “Click Update Now to seamlessly transition to the latest RingCentral App!”
- Seamless Auto-Update Process:
• Upon clicking "Update Now":
Legacy app auto-uninstall: The system automatically removes the legacy app to prevent redundancy.• New…
4 votes -
Images category within folders under Message on mobile app
In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.
1 vote
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