89 results found
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Set Numbers that can Override Do Not Disturb
Add the ability to configure specific numbers that would override the Do Not Disturb setting. Use case is for someone who is on call after hours for emergencies, who may want to set RingCentral to Do Not Disturb for general calls and messages but still needs to receive calls that are coming from the emergency dispatch number. Similar to what iPhone currently has where you can set the ability for a number to still come through as a call when your phone is in Do Not Disturb mode.
4 votes -
Fix Custom Rule Issue for Call Queue Members
Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues.https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_USScenario:User is assigned to an intake call queue. User needs 30 minute scheduled downtime at the same time every day to not take calls. We create a custom rule to send any calls to that user from 10am - 10:30am to the Queue for the next available agent to pick up. Issue:Because of the new update, the user can no longer receive calls from the queue at any time using the Desktop App.Resolution: We have troubleshot this with Support for upwards of 7…
4 votes -
Administration of SMS history when reassining extension
The problem I ran into is assigning a new user to an unassigned extension: Old SMS history was available to the new user.Problem: C-Level or other VIP users may have communicated sensitive data that would otherwise be restricted to the new employeeMy goal is to have a mechanism by which to purge SMS history from an extension.The current settings require you to gain access to the existing account and sign-in as the end-user to delete message history. Disabling and re-enabling the Messaging does not purge the previous data unless it is manually deleted
4 votes -
Handle missed calls option - Add the ability to return caller to the staff member that transferred it
If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE would like another option added which will allow the called to be transferred to the staff member that first transferred the call
4 votes -
Set Speed Dial using RingCentral App
Set up Speed Dial using RingCentral App that will reflect with deskphone as well
3 votes -
Cmd + Enter should send a new message in RC App
RC on Mac. This is fairly standard across the web: enter text into a textboxpress cmd enterform posts to serverBut when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send. See attachment. No variation of the enter key that I have tried will actually "send" that message.
3 votes -
Notify when contact comes online
Add a system notification (that users have the option to disable) to announce that a contact is Online.
3 votes -
To show the called number on the call queue to show on the RingCentral App
Currently we have the setting set to show the called number on the call queue but it is only working on a desk phone and RingCentral Phone App. Hoping we will also have this working using the RingCentral App
3 votes -
Configuration Data Export or Report
It would be nice to have an option within the service portal for administrators to export, or at least generate a report, configuration data. As it stands today only the Users have an export option and it doesn't export everything. Data export for Users, Limited Extensions, and Phones would be very helpful when looking to see if everything is configured the way we want it and for inventory purposes.
3 votes -
Enable SMS for New Zealand numbers
Hi, It would be helpful if we have the ability to enable SMS feature for New Zealand numbers. It will be a big help if users can communicate thru SMS with their clients in New Zealand using their New Zealand number as SMS ID.
3 votes -
Nicknames
There should be another field in account creation for nick names. This would be helpful for people who wish to go by something other than their legal name.
3 votes -
Give administrators the ability to switch of the RC App " App status"
When my RC app is minimized in my mobile phone screen or the mobile phone is on standby, the RC"app status" is grey (invisible). This "app status" in displayed to other agents when they try to transfer a call to me. This is confusing for them. Only when I open my app does my true"User status"(available, in a meeting, do not disturb) displays to other agents.
3 votes -
carrier lookup display intergraded with my app
cx is suggesting to have a carrier look up display integrated with the application to easily check the carrier of the calling number
3 votes -
Answer incoming calls from Jabra Headset
I'd like the ability to answer and end calls with the Jabra Evolve 75 headsets. As it is currently, you can only answer or end calls from the desktop application.
2 votes -
Revoke Agent Access to Delete Call Logs
Revoke Agent Access to Delete Call Logs - we do not want agents to have this kind of access as we would want to audit all of our calls
2 votes -
Allow Poly headset features
Voyager 5200 UC - features such as auto answer with pickup from desk aren't available with Ring Central desktop app [they are with Ring Central Phone desktop app]. Would be great to have this as I understand RC Phone is going away. And the RC desktop app integrates with Salesforce which many people need.
2 votes -
Monitor calls/answer calls for others in RingCentral App
We need a way for our receptionists to use the RingCentral App to monitor and answer calls for their department directors. This is only available using the RingCentral Phone however the rest of our institution is using the RingCentral App for desktop(glip).
2 votes -
Adding extra digits to the incoming number
It would be useful to add extra digits to incoming phone numbers displaying on my phone. I found this feature to be usefull (it used to be an option) because it told me right away that it was a business call via ringcentral. I use my phone also for personal calls, so this made it easy to screen them
2 votes -
Create task in task via API
Create the many task in a team, then your api allow I can put task id array to update child task of another specified task id
2 votes -
add text signature
Add text signature that can be attached for every text
2 votes
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