89 results found
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Edit "guest" profiles in RC app
I'm trying to edit a "guest" profile in app.ringcentral.com. When logged in, I click on the contacts tab and select a guest contact. Their info comes up - but no option to edit the info. I would like to add a phone number to their guest profile.
2 votes -
Import ics Calendar to RingCentral App
It would be great to be able to import a Calendar from an account that isn't Google or Microsoft. Importing an *.ics calendar file would allow us to better utilize the calendar presence feature. Similarly, it would be great to be able to schedule meetings to this calendar as well so that it better integrates with our internal GroupWise environment.
2 votes -
Change the Ring Central App messaging Font to a Serif Font
Those who need to tell if a l is a l or an I
2 votes -
Polycom Phones - Message Light on LE+HotDesk
When a user logs into a Polycom LE+Hotdesk phone and has unread voicemail, the message light does not come on. It only comes on if a message is received while they are logged in. Users do not know from the Polycom phone if they have unread messages left while they weren't logged in.
2 votes -
Add resend button to fax process
After a fax is successfully sent, add a button/function to resend. This is a common feature for other programs.
2 votes -
Admins : Approve or Deny message being sent to mass notify teams on Glip
We can create rules regarding Distribution Lists for Exchange that requires approval before mass emails are sent, I would like to have this same feature applied to Glip as our company has a team account that includes all users.
2 votes -
Filter phone items
Unread, Urgent and other default and custom flags would be helpful as filters in the history list. Buttons in the left panel within each section (like All voicemail exists now) and selectable in the Filter search box.
2 votes -
Operator Extension
Adding option to change Operator extension in RingCentral App
2 votes -
Eliminate the 60 line limit on texts from Desktop App
There should not be a limit of 60 text message lines on the desktop when the phone app is not limited. They should match for seamless transition at any time. This is a very annoying but simple problem to fix.
2 votes -
Be able to move the Desktop/Mobile App option down in the call ring order.
People in our office are working from home and from the office and when they're in the office, they want calls to ring on the Polycom phone and find it very distracting and inconvenient to have it ringing on their desktops. But they use the desktop app when they are working remotely, so they don't want to remove it from the queue entirely.
2 votes -
SysAid IT Ticketing integration
Allowing us to have a place in the RC app to integrate ticket submission to SysAid so our users can stay within the RC app while also reaching out to Support.
2 votes -
Add Thailand for Global Office Supported countries
Add Thailand as one of the supported countries for Global Office number. This way it can help in utilizing their numbers as Caller ID both Locally and Globally.
1 vote -
Fax contingent recipient
If a DID receives a fax, but the user is not signed into the RC desktop or Mobile apps, a contingent recipient should be able to be specified.
1 vote -
Caller id covers the toggle where you can leave or enter to accept queue calls-need a widget toggle or to move it
My caller id on Android comes up on the top and covers the whole top when a call is coming in. I often have to leave the queue so someone else can pick it up (if I'm already busy with something) and I can't get to the toggle without repeatedly disconnecting the current incoming call. If I'm not quick enough to get to that toggle, I have to do this many times which I'm sure is not fun for the caller. A widget on/off queue button or toggle that we could place on our wallpaper/phone desktop would be great, or…
1 vote -
Mobile Directory Filter
On RingCentral mobile, the contact/directory feature does not have the same abilities as on desktop. For example: On the desktop RC Phone app, I can filter by site so I can see all users in a particular site. Another example is searching on title. "Branch Manager". The mobile app does not see this information.
1 vote -
Allow for both selected and fillable fields for status to be visable in the Bridge OC
Currently there is a field in Ring Central that allows for users to set their status to in a meeting or Out of office, as well as a fillable field where you can write notes alerting internal users of important details. These fields are unavailable to feed into the Bridge OC which does not allow for Reception team to easily identify where internal staff is without using a secondary tool and prolonging call hold or handle times.
1 vote -
Add Custom Roles to Standard Subscription Tier
Custom roles and permissions are currently available only for RingCentral Office Premium and Ultimate subscribers. That should be a standard feature and should be available to Standard subscribers.Not having access to custom roles limits our ability to hide messages, meetings, and teams from our users - functionality that we already get from Microsoft Teams. Seeing these redundant features in the RingCentral app will only confuse our users and make their experience objectively worse. We use RingCentral strictly for phones and should not need to pay extra to get access to fewer features.
1 vote -
Enable to push to answer calls on the unified app
Enable to push to answer calls on the unified app using the Trucker Bluetooth Headset with Microphone
1 vote -
Password History Restriction
The ability to set a password history restriction is not currently in place according to a response I received from RC support. For example, if you set a password expiration and it expires, you can still keep using the same password over and over. This is a fundamental password security control and I'm hoping will be added in a future release.
1 vote -
Avaya Cloud Phone should share status with MS Teams
We use MS Teams for internal communication and chat. It would be helpful if Teams could show a user as busy if they are on a call on the Avaya app and vice versa
1 vote
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