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40 results found

  1. Custom ringtones for internal calls

    ability to set up a different ringtone when we are transferring calls internally.

    15 votes
    3 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Remove missed call from queue members if answered

    Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.

    219 votes
    29 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number

    When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number. It would be useful when passing along calls to other numbers if we could also pass along teh caller ID as well

    12 votes
    Implemented  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. When forwarding a call, show caller ID of original caller, not person who forwarded the call

    When our receptionists takes a call and forwards it to the appropriate team member, the call shows up on the team members phone as coming from the receptionist, not the original caller. would be easier for our team if it showed the Caller ID of the original caller.

    15 votes
    Implemented  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Ability to answer more than 1 call from a call queue.

    Would be nice to have the ability to answer more than 1 call when some calls into a call queue. We have a store that gets a lot of calls and the ability to place a call on a brief hold to answer another would be a great feature.

    49 votes
    9 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. How to maintain the caller ID after a blind transfer.

    When calls are blind transferred, I do not see the caller ID of the original caller. I only see the internal caller ID.

    1 vote
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Warm Transfer show original caller ID

    Currently after a warm transfer is completed the user that received the transfer sees the caller ID information of the user that made the transfer instead of the ID of the person that they are on the phone with after the transfer.Can you make the caller ID show the information of the person that they are on the phone with?

    10 votes
    Implemented  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Add the call queue option in RC Phone app available in RC MVP App

    There is a call queue option that can be added from Users that only works by using the RingCentral Phone App. It would be great if this worked also with MVP.

    13 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Mute incoming call notifications while currently on a call

    Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.

    573 votes
    46 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Update CID On Forwarded Calls

    If a call is forwarded to another extension from the an extension it would be nice to modify the incoming CID on the destination phone.Example:Call comes into extension 150.Extension 150 is set to forward to 170 if 150 doesn't answer.On extension 170 we would like to have the CID modified similar to what is done in Call Queues to indicate call came from another source and not their DID.-Mitch

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Allow the original caller ID to be shown when a call is forwarded.

    Currently, when a call comes into our main line, the caller ID is shown. This is extremely helpful when receiving a call. However, if the call is received by a receptionist (or the wrong person) and is immediately forwarded to another extention, the original caller ID is lost and replaced by the receptionists extention name/number. The original caller ID is now lost, meaning the name and/or number of the original caller is gone from view. It would be extremely helpfull to keep the original caller ID on a simple transfer.

    3 votes
    Implemented  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  12. Caller ID on Internal Transfers

    When one employee transfers a call to another, we cant see the called ID info. The callers info should appear on the transfer also.

    15 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Multiple RingCentral Profiles, Simultaneously Logged In

    We run multiple business endeavors between my wife and I and we would find it helpful if we could log into multiple "phones" at the same time, similar to how multiple e-mail addresses can be accessed from a single email client. This would allow us to be able to "switch phones" right in the app, so that when I'm done with a call for my business, I can return a call from my wife's business without having to log out and log back in again.

    396 votes
    24 comments  ·  Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…

  14. Allow handling of multiple Call Queue calls

    Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up multiple calls at a time. E.g. They're on a call queue call, see that another is ringing, and they put the original call on hold and tell the second caller that they'll be with them shortly (etc).Clearly, this would not be suitable in every instance but having the option would be…

    116 votes
    26 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. caller id of the caller for transferred calls

    i wanted that if i transfer a call the caller will show the caller id of the customer not mine

    58 votes
    Implemented  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. show external caller's name/number when transferring call to another user, rather than person who transfers the call

    Once transferred, next call recipient should be able to decide whether to answer call at that moment based on who is ACTUALLY calling. Based on my experiment (with RC Help Desk person), next call recipient sees only co-worker's name that transferred the call, not the original caller's name/info. It's very misleading. Only workaround identified is for me to wait for transfer call to be answered, announce the caller, find out if call will be accepted at this time, then hung up to allow caller through or revert back to original caller to take a message. A rather old-fashioned concept. If…

    30 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Call Queue Voicemail Inbox

    When voicemails are left on call queue lines, the only way for call queue members to view the message is by being granted manager access on the queues. This would also give them permission to edit members of a call queue. There needs to be a call queue voicemail box where the messages go so that everyone can view them and hear them, but that does not require any kind of special admin or manager setting for the call queue members.

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Dial by Name directory by site

    Currently dial by name directory is for the entire orginazation only. It would be helpful to have dial by name directories that only list peolpe at a specific site. We have offies all over the globe. Callers in Europe don't need US employees listed in the dial by name directory.

    28 votes
    3 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. On the transfer call, it should show the caller number NOT the extension that transferred the call

    To better explain this: When the receptionist transfers a call to me, the caller ID shows "Reception" NOT the actual caller's caller ID. This can be very confusing. When I pick up the phone call that shows "Reception", it is not the receptionist. The person on the phone, is the person who was transferred to me. This causes a lot of surprise as to who I am speaking to. As you can imagine, when picking up a phone call, it would be very helpful to know who you are speaking with.

    49 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Allow multiple PCs to use Softphone simultaneously

    It's very annoying having to de-authorize a PC to make calls after moving between PCs.

    5 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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