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86 results found

  1. ~ Being able to assign specific extensions the ability to view and access all faxes that are being sent out without the need to open other accounts.

    4 votes

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    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  2. Customer said that all of the fax coming from number 2817190715 should be routed to another fax number external 8557710242.

    7 votes

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  3. Currently extensions are required to take voicemails & faxes as all or none. Our customer would like to have the option to take no voicemails, but still receive faxes.Is it possible to enable faxing only and no voicemail? Rather than disabling the mailbox entirely?

    23 votes

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    Under Review  ·  3 comments  ·  Fax  ·  Admin →
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  4. Use Company Fax as Caller ID even assigned to user extension directlyWe do not want our operator extension to receive the faxes. We want to use our company fax number as caller id even it is assigned to a user extension.

    13 votes

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    Under Review  ·  2 comments  ·  Fax  ·  Admin →
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  5. Remove / Edit the Field in the Header according to our requirements. Like in attachment i don't want user name to be display as from field , it should show company name instead.

    17 votes

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    Under Review  ·  5 comments  ·  Fax  ·  Admin →
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  6. While creating a new fax every users gets a drop down on their ring central where they can select a number that they want to use for sending Fax .Mostly users select their own primary number but in some cases they are required to select a different number which is dedicated to the entire office for sending Faxes .If the user selects any other number other than their Primary number and sends Fax then it is also updating the Fax number under outbound calls/Fax section on Ring central Admin side.So if my Primary number is 555-555-5555 but while sending Fax…

    5 votes

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    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  7. So far there is only the option to add phone number in the To: section of a fax. Make a fillable line to add the recipient's full name that would auto-populate in the cover page. It would be more efficient compared to making a custom cover page. Thank you

    19 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  8. Can I remove the *101 after my phone number on the cover page? It is confusing. Secondly, for the fax, can we just say "Fax" instead of "Fax phone" and last, can we give a parenthesis for the fax area code and a hyphen between the fax number. Thank you.

    7 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  9. Please have an option to switch from one extension to another. Add an an option to send a Fax using the Fax Extension. Clicking on the Fax Icon while logged into extension 101 should switch or point to extension 1006 in our configuration.

    9 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  10. when customer goes to contacts > choose a contact > profile > fax > the phone number where fax should be sent to is the phone number under fax, currently it defaults to primary number

    4 votes

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    Under Review  ·  2 comments  ·  Fax  ·  Admin →
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  11. Customer would like to block the fax message on the main number but not including SMS and calls.

    6 votes

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    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  12. As what has been done for the messaging and video, we would like to have a feature that would allow admins to completely remove the fax ( the fax button over RC MVP and all RC apps) on the role / level for users on RC MVP app.Recently, a new feature has been released and allows admins to disable the fax feature on account or user level: Fax contros and parameters (but doesn't remove it completely)here's the documentation : https://docs.google.com/presentation/d/1RHroDQUUktsu_WHn6qxsZ7g6dFHvZUdS3GOBzix_WHY/edit#slide=id.g13edcf37ee5_13_410this is the messaging composability documentation link: https://docs.google.com/presentation/d/1rnsF2fsBVrLD2s1aYxnOrtudZFwII_DPYvXqN_YTvFY/edit#slide=id.g6b879246f9_0_531

    17 votes

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  13. applied a template to all fax extensions for them not to show under company directory and the default super admin account has already been changed but still, the fax extensions are still showing per client.

    7 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  14. Would like to be able to add an external fax# as the Return Fax# for fax Cover Pages. We use it for sending faxes ONLY.

    3 votes

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    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  15. When I add a contact list on my RC app there's an option to add a business number and fax number. When I tried to send a fax and select the contact on my list it shows the business number instead of the fax number.

    4 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  16. When a call queue receives a voicemail the members of the queue are able to access the message via the RC app. When a fax is received by the queue the members are NOT able to access that message via the RC app. Could that be fixed so that all messages (whether voice or fax) to the queue are accessible via the app?Additionally, when a fax is received by the call queue, all the members are sent an email notification about the received fax. The email clearly states that the fax can be viewed in the app even though it…

    13 votes

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  17. It is benificial if you are sending multiple faxes specially if you are sending the same information to all of your contacts

    3 votes

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  18. Our company works with fairly large files (5-30 pages long) that must be sent to different organizations exclusively by fax. We understand that the organizations that must receive these files also serve other companies in the country so our faxes may just be hitting busy lines when we send them. Currently, the fax messages say that the transmission of the fax failed but there is no indication of how it failed. The support article for fax failures only says to check for file size, if there are special characters in the file name and to review network and firewall settings.…

    16 votes

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  19. Customer wanted to have the reason added on the email notification for failed fax transmission result

    3 votes

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  20. Right now, there is no download feature for failed outbound faxes. The download feature was there before (not now). Please add the feature back as it is very useful for us.

    5 votes

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    Under Review  ·  2 comments  ·  Fax  ·  Admin →
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