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Phone & Messaging

Phone & Messaging

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80 results found

  1. 10dlc TMO uses SAR TLV which at this time is not supported for BW Messaging API product

    1 vote

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  2. Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.

    1 vote

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  3. myfactory is a webbased german CRM/ERP System which has no Phone integration.For CRM it is very important to know how often a call eas ignored or which was talked with the customer

    2 votes

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  4. all other CRM seem to be available, why not CapsuleCRM

    1 vote

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  5. Imprivata is a secure MFA solution typically installed on a device such as a cellphone. Since we are not issued cellphones, RingCentral is our only business solution for phone and SMS, it would only make sense for Imprivata to function through RC as well.

    1 vote

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  6. It is useful for letting people outside the company know your text is coming from a particular company and possibly give the text receiver a way to research your company further. It would also be nice to be able to add a tag line or additional contact information. This would probably be a per user setting but would even help if it was a company wide setting.

    1 vote

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  7. From a quality and company security purpose, it would be wonderful if Admins were able to record all sms messages sent and received from all company extensions. At least access an archive database of the sms sent and received.

    23 votes

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  8. We have a few users. We offer the option for callers to press 1 to call everyone simultaneously so that the first available user can get the call. If any individual user rejects a call in the queue, RingCentral waits five seconds and then rings the same user again, over and over, until it goes to voicemail or the caller hangs up. Would be nice if rejecting the call took the user out of the queue for that incoming call, and if all users rejected the call, the caller would be sent to voicemail.

    85 votes

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  9. We have two call queues that our internal help desk can be a part of. There is a feature to allow the queue members to select which queue they want to take calls for. This currently only applies to the mobile app, however my team uses the desktop app exclusively.

    3 votes

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  10. We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging groups in the RC app, we could click the paging group and unlock the door from either the desktop or mobile app. Paging groups don't show up in the new software, but they did in the legacy software?

    14 votes

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  11. In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up because it was a dead or sales call, wrong number, etc. In a perfect world I could type in an extension and see how many calls I transferred to that particular extension.

    2 votes

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  12. Currently, when setting our desk phones to DND only the user can see the DND status. Other employees cannot see the DND status set. Need an update so everyone in the organization is on the same page as to who is or isn't available

    37 votes

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  13. It will save time when faxing a promo or flyer to many contacts.

    1 vote

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  14. I would like to see the published 411 listing without calling 411.

    3 votes

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  15. We are a small town radio station and we do contests and don't need the rollover feature when giving stuff away. There should be a way to shut off the rollover feature, so as to give a busy signal to our contestants.

    2 votes

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  16. I have a customer with Wyse station fort employees and MS SERVER 2012. It would be usefull if you support this, whatever if it is with RC phone or app.ringcentral.Com or Chrome web extension

    2 votes

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  17. I notice when chatting with someone, I can't navigate to another area without leaving the chat. can you make it that the chat window can be docked to a corner of the Ringcentral Webapp or Desktop app. Kinda like google does their chat. Thanks.

    3 votes

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  18. Hi, It would be best if the call forwarding members of another extension would have the ability to use To Voicemail when the calls ring on their RC Phone desktop app. Right now, To Voicemail option is only available if the call is to their direct extension, but if they are within another users forwarding list it is Greyed out. Thank you.

    3 votes

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  19. We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address book that someone load on behalf for a select user group.

    22 votes

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  20. We have a lot of location based 'users' aka "X-Ray Tech Area" but there is no actual email for this 'user' as multiple x-ray techs will be using this phone. In order to create a user, an email is required so generic emails are used, but these aren't always necessarily real emails or the correct emails. We'd like 'X-ray Tech Area' and their extension and external line to show in the directory, but not the generic email address used to activate the extension.

    7 votes

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