41 results found
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Sync contacts from portal to deskphones
Sync contacts from portal to deskphones
51 votes -
Allow More Than 10,000 Contacts
With large organizations, 10000 contacts is nowhere near enough to support the amount of contacts we would like to sync into RingCentral for the Caller ID. This limit is arbitrarily low and should be raised.
49 votes -
Sync Zoho Contacts into RingCentral App
Our company synced our RingCentral account to our Zoho CRM, but the CRM contacts are not shared/synced back to RingCentral's contact database in either the RC desktop or mobile apps. Please add a feature to sync the contacts between the two systems.
20 votes -
Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App
Allow All Contact Fields to be Searchable within the Glip/Jupiter/MVP App. Example: The Company Field is Not Searchable from the Search Field or Filter Field.
19 votes -
Creating new Contact Groups
In contacts, contacts are grouped by Company, Guests and Personal. A feature should be introduced to allow users to create a separate contact group (eg. Clients), for ease of sorting and allocation of contacts.
19 votes -
Show user status in contacts list
Ability to see user status in all web/desktop views would be a timesaver.
19 votes -
Allow uploading of multiple contacts on the RingCentral app to make bulk SMS easier
It will be a great feature to allow the RingCentral app to copy contacts from multiple cells of an excel spreadsheet and have it pasted on the To: field or alternatively, to allow uploading of multiple contacts via csv file to make sending out SMS in bulk easier, instead of having to type the contact names or number one by one,
16 votes -
Export company contacts
Export company contacts for user view. It would be easier if we can also download company contacts even in user view.
13 votes -
Sync Desktop Contacts with Cell Phone App Contacts
Currently My desktop App Contacts do not sync with my mobile app contacts despite using the same login information. If I am unable to be in the office I cannot access my clients numbers from my cellphone app. And who wants to type in all that information twice
10 votes -
Sync contacts from RingCentral to iPhone
to be able to sync contacts from RingCentral to iPhone
9 votes -
Be able to create customized folders for contacts
Really need to be able to compartmentalize the contacts into categories at will
9 votes -
Import User's First and Last Name from Microsoft 365 to RC Desktop App.
When a contact is imported from Microsoft Office 365 to RingCentral it should show the contact's first and last name in the RingCentral Desktop App.
9 votes -
Sync Contact Directory between Polycom and Admin Portal
Sync Contact Directory between Polycom and Admin Portal
8 votes -
We'd love to have "Quick Contacts" or "Favorites" feature on RC:MVP desktop version.
We'd love to have "Quick Contacts" or "Favorites" feature on RC:MVP desktop version.
8 votes -
personal contacts should be available for search in unified app (Dial Pad)
When our user use Unified app and click on the dial pad and search for personal contact (#name) it's not showing the right contact.for Example name of the personal contact is "12 Angeline"when you search it on the dial pad (unified app), it will not show the personal contact, only the company contact.This feature is available with RC phone app and it would be great if we can have this migrated to the new app.Work around that we are doing is to use search bar on the unified app but would be better if we can do it on the…
7 votes -
Show all Office 365 global address book addresses in the ACO, not just mailboxes
The Microsoft/Office 365 global address book consists of "mailboxes" (@domain) addresses and external address "contacts" (vendors, friends, etc...). Only the mailboxes show up in the ACO desktop and web app. For some reason the ACO isn't able to connect to the "contacts" in the GAL. Personal addresses created on a user by user level show up but not the "contacts" that are shared throughout the company in the GAL.
7 votes -
Saving contact calls in one master account
When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its for and to pick up. Another way is if one person on the team saves and then its pushed to other team members automatically.
7 votes -
Ability to make personal contacts the default contacts list in mobile app
RC Mobile app defaults to company contact list for default contacts so you have to swipe multiple times to access your personal contacts. This becomes cumbersome if you are using ringcentral mobile app for most of your calls to your personal contacts. Suggestion is to allow users the option to select which account list they want the app to default to: Company, Guest, Personal, Teams, or Other
6 votes -
Test Tool for WFH for Phone and Contact Center
For employees that are working from home and have varied networks and providers. A tool that will test their ability to use phone and contact center applications from home. Could even be used for test a new remote branch even. Would test things like QOS, Bandwidth speeds, SIP ALG etc. if failed in a certain test on the call could provider links or direction on next steps to look at.
6 votes -
Add Contact Groups that can be applied to different sites
We work with multiple clients that have different sites, and I am sure many other RingCentral customers do as well. The global directory adds all phone numbers in the company to the directory, however our sites would benefit greatly from having Contact Groups that are specific to their site. Having the ability in the admin center to create different contact groups and apply them to different users/sites would be very beneficial.
6 votes
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