288 results found

1. Add auto answer in the Ring Central unified app

   This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls

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   Future Consideration  ·  5 comments  ·  Application  ·  Delete…  ·  Admin →
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2. Forward voice mail message option

   All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward but not in the app.

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   Future Consideration  ·  1 comment  ·  Application  ·  Delete…  ·  Admin →
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3. keyboard shortcut to dial in RingCentral App, like we have in the RC Phone App

   In the RC Phone app, my team uses the short cut option-D to dial a highlighted number. Now with the RingCentral App, there is no option to dial with a shortcut, pressing option-D in RingCentral App just opens the dial pad. Highlighting a number a pressing Option-D was such a huge time saver in the RC Phone App. Please bring it to the RingCentral App as well!

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   Future Consideration  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →
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4. Custom Fax Cover Pages (as is available in RC Phone)

   The RingCentral Phone app provides the ability to upload a custom fax cover page, which we use to include our company logo along with some instructions and a disclaimer. Please consider adding this feature to the new RingCentral app.

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   Future Consideration  ·  1 comment  ·  Fax  ·  Delete…  ·  Admin →
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5. Save Text Message Threads

   Please come up with a way to save text message threads. This would be of use for businesses to save their exchanges with customers.

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   Future Consideration  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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6. 3-way call enhancements (show and remove participants)

   3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.

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   Future Consideration  ·  3 comments  ·  Other  ·  Delete…  ·  Admin →
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7. Data Retention Policy Verbiage Update

   When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, it goes to a non-existent link so the product feedback is 'please improve the text' for this feature, there is no indication that the retention policy STARTS from the time of entry.

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8. Text Message log

   It will be useful to have the ability to print a text message log

   15 votes

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   Future Consideration  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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9. Add Paging Groups in RC App

   We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging groups in the RC app, we could click the paging group and unlock the door from either the desktop or mobile app. Paging groups don't show up in the new software, but they did in the legacy software?

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   Future Consideration  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
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10. Display our company logo alongside Caller ID to outgoing call recipients

    This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.

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11. Add Defender firewall rules to the MSI version of RC App

    Add firewall rules to the MSI version of RC AppOur Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We are wondering if installation packages could include firewall settings appropriate for all network types users may encounter. At Cornell we centrally deploy the MSI version and our Desktop Support Team uses that to deploy and update versions on a campus-wide basis. They have noted that the package itself does not create the needed Defender firewall rules. They would prefer RingCentral provide these rules in their packaging rather than our IT creating work-arounds. The following are comments from our Desktop Team: 'Currently Ring Central during it’s initial installation does not create the necessary firewall rules. This creates an issue for environments such as Cornell’s where most users do not have local administrative privileges. Meaning they are unable to actually click OK on the firewall prompt. If they click cancel it actually creates a block firewall rule, meaning it will actually restrict usage of Ring Central on a fresh install. Not a great user experience and potentially a lot of headache for the support staff. While Ring Central is installing it is doing so with the administrative privileges that users lack. It would be ideal if the installation of Ring Central also created the firewall rules for Ring Central. I am not a programmer so I cannot speculate the ease with which this can be done but I envision two avenues. One is the app just creates a baseline set of firewall rules, those rules being the same for every install. The second would be creating a command line switch for the install. The command line switch would be much like the ALLUSERS=1 or AUTOUPDATE=FALSE switches currently in place for Ring Central MSI installs. Cornell would prefer that the installer just creates the rules while it installs Ring Central. Ideally it would create the rule for all three profiles Domain, Public, and Private. This way it works no matter what network they are connected to. It should also restrict the firewall rules to just the ringcentral.exe app. That way the hole it pokes in the firewall is much smaller than just opening a port to any program.' -- We would like RC to consider these changes to the software packaging. Please let us know how we can advance these changes.

    Add firewall rules to the MSI version of RC AppOur Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We are wondering if installation packages could include firewall settings appropriate for all network types users may encounter. At Cornell we centrally deploy the MSI version and our Desktop Support Team uses that to deploy and update versions on a campus-wide basis. They have noted that the package itself does not create the needed Defender firewall rules. They would prefer RingCentral… more

    13 votes

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12. Capturing text msgs on one page rather than cutting/pasting 65 - 70 texts or more --

    Sometimes, clients prefer to text rather than email. I need a history of those texts to document how a question was answered

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13. Enable file location selection when downloading in the Glip section of the RC App

    When using the new RingCentral app (not Classic) the user doesn't have a choice of where files received in Glip messaging will download to. They automatically download to the default download folder for the PC. However, when using the RingCentral web login the user DOES have the choice to select the download location as long as the browser settings are adjusted accordingly. When the user is working on a hybrid system (all server files are kept in cloud storage, but some apps, including RingCentral, are resident on PC), files cannot be saved to a cloud location unless the user is logged into RingCentral on the appropriate browser. This file download choice function should be consistent across all RingCentral platforms.

    When using the new RingCentral app (not Classic) the user doesn't have a choice of where files received in Glip messaging will download to. They automatically download to the default download folder for the PC. However, when using the RingCentral web login the user DOES have the choice to select the download location as long as the browser settings are adjusted accordingly. When the user is working on a hybrid system (all server files are kept in cloud storage, but some apps, including RingCentral, are resident on PC), files cannot be saved to a cloud location unless the user is… more

    13 votes

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14. Able to see what RC Application that user are using (Mobile or PC app).

    If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.

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15. Ability to send a Scheduled Glip message

    To offer a feature that allows end users to schedule a Glip message to another user. Globally enabling people to send a scheduled Glip message while alleviating message sender concerns about a message notification interrupting the recipient outside of their business hours. (Glip message notifications do not follow user hours).

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    Future Consideration  ·  0 comments  ·  Team Messaging  ·  Delete…  ·  Admin →
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16. Make company extensions available for the Custom Rules caller ID settings.

    At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for the company numbers, but the custom rules doesn't allow for the entry of extensions. It seems that it only connects with my personal contacts and not with the company contacts. This is pretty annoying, and means that I either need to let my direct dial number show to the public (which is not ideal for a number of reasons), or I have to drop the internal extension setting, which will mean when I call other internal numbers all they will see is the company main line, instead of knowing who in the company is calling them. I think this could be fixed by allowing the custom rules to access the Company phone book, or by allowing for the entry of extensions in format Ext. ## Or, as I suggested elsewhere, just allowing the custom rules to distinguish between internal and external callers would solve the issue as well.

    At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for the company numbers, but the custom rules doesn't allow for the entry of extensions. It seems that it only connects with my personal contacts and not with the company contacts. This is pretty annoying, and means that I either need to let my direct dial number show to the public… more

    13 votes

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    Future Consideration  ·  2 comments  ·  Application  ·  Delete…  ·  Admin →
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17. See "Do Not Disturb" status (from Hard Phones) remotely
    12 votes

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    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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18. Phone call satisfaction feedback/survey

    How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.

    12 votes

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19. View contacts from RC app and RC phone app to deskphone

    View contacts from RC app and RC phone app to deskphone

    12 votes

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20. For Super Admin to access other users Glip messages

    For Super Admin to access other users Glip messages

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