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290 results found

  1. It will be useful to have the ability to print a text message log

    15 votes

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  2. In the Call Queue Wait Settings, there is a setting called "When members are available, but no members answer or all members are busy or unavailable" with a drop down, but the only option in the drop-down is to wait (then there is a subsequent option whether to wait for primary members or primary & overflow members).Today we had a fire drill, so all of the call queue members went offline, but callers just stayed in the queue until they hit their maximum caller wait time and got disconnected. This is a poor user experience. We would prefer to have…

    14 votes

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  3. We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging groups in the RC app, we could click the paging group and unlock the door from either the desktop or mobile app. Paging groups don't show up in the new software, but they did in the legacy software?

    14 votes

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  4. Page Count for Custom Coverpages

    14 votes

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  5. This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.

    14 votes

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  6. Please come up with a way to save text message threads. This would be of use for businesses to save their exchanges with customers.

    14 votes

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  7. Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.

    14 votes

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  8. We have hold music that has about 7 different topics. When somebody is put on hold they automatically just here the first topic as it always starts at the start. We would like to have these randomized so other topics in the hold music can play first - it the option to put a few different files of hold music in and they will all play randomly. This will allow for us to have multiple topics of hold music being listened to from our customers

    13 votes

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  9. Add firewall rules to the MSI version of RC AppOur Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We are wondering if installation packages could include firewall settings appropriate for all network types users may encounter. At Cornell we centrally deploy the MSI version and our Desktop Support Team uses that to deploy and update versions on a campus-wide basis. They have noted that the package itself does not create the needed Defender firewall rules. They would prefer RingCentral…

    13 votes

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  10. Sometimes, clients prefer to text rather than email. I need a history of those texts to document how a question was answered

    13 votes

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  11. When using the new RingCentral app (not Classic) the user doesn't have a choice of where files received in Glip messaging will download to. They automatically download to the default download folder for the PC. However, when using the RingCentral web login the user DOES have the choice to select the download location as long as the browser settings are adjusted accordingly. When the user is working on a hybrid system (all server files are kept in cloud storage, but some apps, including RingCentral, are resident on PC), files cannot be saved to a cloud location unless the user is…

    13 votes

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  12. If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.

    13 votes

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  13. At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for the company numbers, but the custom rules doesn't allow for the entry of extensions. It seems that it only connects with my personal contacts and not with the company contacts. This is pretty annoying, and means that I either need to let my direct dial number show to the public…

    13 votes

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  14. 12 votes

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  15. The RingCentral Phone app provides the ability to upload a custom fax cover page, which we use to include our company logo along with some instructions and a disclaimer. Please consider adding this feature to the new RingCentral app.

    12 votes

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    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
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  16. Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails.The way I have managed to mostly configure this in RC is to create a message only extension that I add the "Fax Number" to. On the notifications tab, I change the settings to have a list of email addresses separated by commas of the people it is supposed to go to.Ideally when those same people send a fax out from…

    12 votes

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    Future Consideration  ·  4 comments  ·  Fax  ·  Admin →
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  17. I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone the permission to view the Auto-Receptionist settings, but not change them. Or the ability to update call queue members but not to delete it.

    12 votes

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  18. I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.

    12 votes

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    Future Consideration  ·  2 comments  ·  Fax  ·  Admin →
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  19. To offer a feature that allows end users to schedule a Glip message to another user. Globally enabling people to send a scheduled Glip message while alleviating message sender concerns about a message notification interrupting the recipient outside of their business hours. (Glip message notifications do not follow user hours).

    12 votes

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  20. This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would allow the list of calls/texts to be populated with the callers' names instead of phone numbers. This was great. In the new RingCentral combined app, this isn't possible. Under Settings > Calendars and contacts you can connect the app to Microsoft and Google, but not your local Mac Contacts app. Thus I currently have to run both…

    12 votes

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