We converted our telephone systems from 2 line hunt group over to a call queue with four Users. Only 2 of the 4 queue members are on shift at any time. A maximum of 2 queue callers can be accommodated simultaneously. Ever.We would like to have an option to set the "maximum number of callers allowed in queue" as 2 rather than 5.ThanksThis was merged into an idea that isn't the same... I need a to limit the queue to 2 callers. The minimum possible is 5. Not sure why this can't be customized, it is just a variable no?

Have an option for the caller to press a key and leave their call back number instead of waiting on the queue

The ask is to have RingCentral available in a new upcoming National Health Service (NHS) framework.

We have a few clients who use RC, one request we have received from multiple people is to have an automated message that announces what position you are in the queue: "You are number 3 in the queue, there are 2 callers ahead of you." Could this automated message be added as an option to put on call queues? The ability to toggle it on or off would allow people to set this up at their own discretion.

When we have clients on hold in a queue, I would like the system to tell them which number they are in the queue.

When a person calls they will know if they are 2nd or 3rd in the que. Waiting for the call to be answered.

Automatic callback if the caller leaves the queue and wants to have an automatic callback

When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them.

when in a call queue system would advise position i.e YOUR POSITION IN THE CALL QUEUE IS SECOND IN QUEUE then YOUR POSITION IN THE CALL QUEU IS FIRST IN QUE. ETC

... number whilst waiting on the phone line). However, upon joining this option was not available. Going forward, this option will be a requirement for our company.. Please inform me whether this could be added and if not which Company offer it. Thank you

Multiple customer request the Call back option in Call Queue. For the most part that is the only advanced they need and lack of call back puts them into our RC CC option which scares customers due to cost and eventually a lost deal.

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.

people in the call queue can know how much longer they need to wait for

When I call many different companies customer service phone number, they say you are number 9 in line, so hold on, or you can let us call you back and you would not loose your place in line. And this I find so helpful as a very nice feature with several companies I have contacted, likt this company My Knobs.com at 718-721-8955 so you can hear what they say.......this would be a great feature as I do not have to wait on line an they call me back in a few minutes, and it's a pleasure doing business with My Knobs company.

If there is only one person on call and multiple calls come into the queue, the person answering the calls won't know until they get an email saying you have a missed call. Not all call queues need this feature but would be great to have it as an option. If another call comes in, put the current one on hold.