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Phone & Messaging

Phone & Messaging

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38 results found

  1. Please add ring groups to call queues, it is not acceptable to make all users receive the call because they are using the app. At least make it to where we can create Ring Groups within the call queue OR to where we can forward calls from the app to another extension using the app

    9 votes

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  2. It will be useful to have the ability to print a text message log

    15 votes

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  3. We recently were informed that a user received a fraud attempt via text message to her RingCentral number, but we have no way to search our system for any others who may have received this message to take corrective action. This would be a very useful feature as more communication is done via text channels and fraud attempts are on the rise.

    9 votes

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  4. Please come up with a way to save text message threads. This would be of use for businesses to save their exchanges with customers.

    12 votes

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  5. My IT department does not want to give them the option of toggling it on and off in the dialer.

    9 votes

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  6. Ability to change the audio conference call hold music - same as user hold music choices

    2 votes

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  7. Some users would like for desk phones to ring before mobile apps, and have them split from softphone into separate entities.

    23 votes

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  8. RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. Allow from a system administrator level the ability to set a new/old message retention period.

    8 votes

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  9. 12 votes

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  10. We wish to know how much SMS sent/received in ours accounts

    1 vote

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  11. The request is to be able to pass an Opco identifier when launching URLs embedded within the customer portal.

    1 vote

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  12. When providing a RC platform for multiple entities to Vodafone, it is essential that CDRs can easily be separated between different OpCo's. To support a separation of the CDR stream for the OpCo's, Vodafone asks requests adding a filed "OpCo-ID" in the CDRs.

    1 vote

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  13. Roles and Permission specific template only that only target Roles and Permission and not being included on the current template. Reason behind is the feeling of too much risk using the template that might affect all the accounts settings if it was not reviewed carefully. Having it separated will give customer peace of mind and confidence to change the Roles and Permission knowing it will only affect that specific key.

    2 votes

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  14. Currently, every time someone logs into a hot desk phone, the phone is set to only ring 4 times or 20 seconds. Our call queues are set to ring much longer than that, but the phone doesn't continue to ring after that. It would be nice to have the ability to change the default hot desking call handling time to 15 rings/75 seconds or save the ring length from the last time the user is logged in rather than logging into the admin portal to change it every time.

    2 votes

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  15. A way to track the voicemails that are shared through the email feature you have

    2 votes

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  16. Business impacting high and critical severity SBC/gateway alarms should be integrated with RC portal to take proactive action and to minimise the outage.From customer stand point, alarm integration would also help to segregate the issue on timely manner.

    1 vote

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  17. i want to edit my fax tone on a short sound . Let me explain a little more . i want to remove the voicemail on the fax to a short sound tone.

    1 vote

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  18. Dial action tables are common on phone systems/voicemail systems and could work similarly on ringcentral.Could be a widget or something built under call handling and forwarding that allows users to have a 1-5 or however many options, to put in different lines to forward to.Works in tandem with a greeting that presents options to the user, i.e. Thank you for calling, Please press 1 for General questions, Please press 2 for technical support (and when users press one, it forwards the caller to a line that answers general questions and if the user presses 2, it forwards to a phone…

    1 vote

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