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  1. As attorneys, we must prove to the court a fax was submitted to the opposing party or attorney especially when the opposing attorney says they never received it. This is very critical when it comes to denial and statute of limitations as the timeline goes. At that time we need to find the proof that the fax was submitted and attach proof from the system that it was sent with a copy of the fax.Your current system does not support this. Your system will require us to go to every individual portal and find out who sent it, then we…

    4 votes

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  2. I need to know how to generate a report of all faxes our company has sent that included page counts. I have generated a report under Reports/Call Log/ and changing Type of Call to Fax but page counts are not included in this. Can we add this detail when generating a report?

    12 votes

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  3. It would be useful to be able to have the sent fax as an attachment to the fax transmission result received by email

    3 votes

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  4. why we cannot add/link an email to multiple fax line?

    1 vote

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  5. It would be great if RingCentral could perform an OCR on incoming faxes and check them against a list of phrases. If the Fax contains a user defined phrase just quietly move it to a spam folder and not notify anyone.Even better would be the capability to setup a list of named filters each with a list of phrases. For example, I would add a filter for 'Roofing' and it would include phrases: "Roofing", "Serving the Entire Tri-State Area", "To be removed from our distribution list"Matching of phrases should be selectable to be case-sensitive or not. If Filters are added,…

    1 vote

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  6. Now that I have two offices in two different US states, I need to be able to select which fax number I'm faxing out from. Each fax number can have its own specific Cover Page Info. To fax out from an email, perhaps I could type either xxxxxxxxxx@rcfax1.com or xxxxxxxxxx@rcfax2.com

    3 votes

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  7. We fax to many companies and lenders that are NOT contacts. We would like the ability to fill in the fax cover sheet manually, not make a contact first. That is very time consuming and not a good use of time.

    14 votes

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  8. Allow for either an automatic fax reply to be sent as confirmation for a received fax, or allow for the option of sending a fax received confirmation directly from the message email where the documents are downloaded.

    4 votes

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  9. The request is to identify valid users and send them back an error or fax failed message to encourage them to re-send the email with an attachment. Currently, email to fax without an attachment gives no response - and is dropped by the Proofpoint spam filter.

    1 vote

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  10. Enable the downloading of incoming and outgoing of fax report feature.

    4 votes

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  11. You should be able to delete multiple faxes simultaneously on the desktop version. Apparently, you can do it from the mobile app only.

    10 votes

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  12. Attached is current custom variables available. In RED would like additional variable for total page count. I see total page count being used on none custom cover page. Please implement for custom as well?

    1 vote

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  13. CASE:User has a schedule that needs to be faxes out to 7 different external businesses weekly. Currently their workflow is hampered by having to type out the email format [fax number]@rcfax.com seven different times. User would like to be able to send the fax to a distribution list which contains these fax recipients to speed up their workflow.What has been done:I have created a distribution list and added it as an authorized mailbox under the user's fax settings. Within the distribution list I put in a contact with the format [fax number]@rcfax.com as a test to see if it would…

    1 vote

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  14. Fax header Time Stamp only shows as one transaction only even if being sent to multiple numbers

    2 votes

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  15. Would like to add if possible, a feature that could select fax view (e.g adobe) as a default view and download location to a specific file in the computer.

    2 votes

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  16. You should not have to add a Contact before faxing. Right now, if you fax using a template and only a fax number, then the cover letter show nothing in the TO: line. I want to be able to have a separate "TO:" field and "Fax number" field, so my cover letter is not empty. Sometimes faxes are one time only and having to add a Contact also make the process slower.

    1 vote

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  17. The ability to export all fax user data is needed to avoid having to manually view the data through the users. Currently, the export only shows the main user data, but not any sub-user data of those who are configured to send and receive faxes or notifications. Imaging having 1000 fax numbers under you purview, and you need to have a report listed showing all the users who have access to send and receive. The time taken to review all user records would be daunting. In the event you want to add a user to an existing fax account, and…

    1 vote

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  18. We need the option in the admin portal to add a footer that contains a disclosure. This should be added ASAP. We are a financial institution, the disclosure is very important to our compliance. Please advise.

    2 votes

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  19. When preparing a fax in the desktop app, the fax cannot be previewed prior to sending. This feature would be very useful to make sure it is correct prior to sending it. (FYI, Fax is not included in the Product Line below)

    1 vote

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  20. would love to be able to pull a report showing whether or not the connection to our faxes sent was made to the recipient.

    1 vote

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